MockQuestions

Customer Service Interview Questions

To help you prepare for your next job interview, here are 25 interview questions focused on your customer service skills.

Customer Service was written by and updated on August 17th, 2018. Learn more here.

Question 3 of 25

What customer engagement strategy is the most rewarding for you?

How to Answer

Customer engagement means encouraging conversation, feedback, and shared experiences from your client base. Share with the interviewer the types of customer engagement you have experienced in, and which methods you prefer. Maybe you worked for a company who did customer engagement right. You can use that experience as an example.

Written by Rachelle Enns

Next Question

Advice and Examples: What customer engagement strategy is the most rewarding for you?

  • 3. What customer engagement strategy is the most rewarding for you?

      How to Answer

      Customer engagement means encouraging conversation, feedback, and shared experiences from your client base. Share with the interviewer the types of customer engagement you have experienced in, and which methods you prefer. Maybe you worked for a company who did customer engagement right. You can use that experience as an example.

      Written by Rachelle Enns

      1st Answer Example

      "I started my career at a call center that made customer service their complete obsession. Everything was for the customer, and then the bottom line came second. They did not track call times, nor have major consequences for going off script. All they wanted was a happy customer in the end. This strategy worked well for me, and I appreciated their tenacity when it came to customer engagement."

      Written by Rachelle Enns

      Admin

      "I am very hands-on when it comes to the customers in my current company. Often, I am the first voice that they hear when they make an inquiry, so it had better be a good one. Making a personal connection right off the bat is very rewarding. I will ask questions about them and get to know little tidbits that I can add to their file and bring up at a later date."

      Written by Rachelle Enns

      Manager

      "Training my team to do whatever it takes to right any wrongs, and having that mantra public on our website, has done wonders for our customer engagement. Approaching our errors with humility and transparency is another very effective strategy for our business."

      Written by Rachelle Enns

      Marketing

      "I learned early on, in marketing school, that humanizing your brand was essential for customer engagement. Everyone wants to feel a connection, have fun with our brand, and feel that they know you and what to expect. I prefer a customer engagement strategy that is as hands-on and intimate as possible."

      Written by Rachelle Enns

      Retail

      "I find that reading the feedback left by customers on social media, is the best way to pivot our service when needed. Whenever possible, I will contact them via direct message to let them know that we took their suggestion to heart and are making changes."

      Written by Rachelle Enns

      Sales

      "The most effective customer engagement strategy that I have been a part of is the creating of useful content that our customers can download, in the form of guidebooks and PDF's. This added value is what makes customers come back, again and again."

      Written by Rachelle Enns

      Community Answer

      "I started in a call center environment, and the customer always came first. As long as the customer was happy, the employer was happy. The customer always came first"

      Written by an Anonymous User

      Amanda Knight

      Our Professional Interview Coach
      Amanda Knight Reviewed the Above Answer

      Good effort, but your response doesn't address the question. A customer engagement strategy is the company's plan for improving customer satisfaction by increasing the opportunities for positive interactions with them. This can mean soliciting feedback, communicating new features or product enhancements, cross-selling, etc. This question wants to know which means of engaging with customers you enjoy the most.

      Community Answer

      "As a Teller at a bank, it is important to ask our customers questions to see if there are any life events or opportunities we, as a finical institution, can help with. I will greet the customer to gauge how they will respond to the conversation and then proceed to ask open-ended questions. Then give the customer the opportunity to share while allowing me the chance to look for areas to expand."

      Written by an Anonymous User

      Cindy Ramsey

      Our Professional Interview Coach
      Cindy Ramsey Reviewed the Above Answer

      Very good. Your answer shows good analytical skills and your value of careful listening. Do you have an example you can share?