What do you think we could do better?
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TOP ANSWERS
OUR COACH SAYS
As a candidate, you have a unique advantage because you have gone through their hiring process and have performed recent unbiased research on their organization. For that reason, the interviewer wants to know if you have insight regarding opportunities for business improvements. Discuss what you have observed as a candidate, or even as a past customer. Your reply should not be a severe critique. Instead, give a lighter observation and be sure to finish your answer on a positive note.
Example #1
"I have been through much of your hiring process, and I must say that your company has the fastest callback time, and are the most responsive overall. The only point I could mention is that the job portal was a bit tough to navigate on my mobile phone. This factor aside, I am thrilled with the candidate experience your company has created."
Example #2
"I did notice that your company profiles on social media could be stronger. Company profiles on LinkedIn, Facebook, and even Instagram can be helpful resources for candidates. I set these social profiles up for my previous employer and would be happy to do the same for you, should I be the successful candidate."
Example #3
"I have heard excellent things about your organization, including how you performed your exit interviews during the company's 2008 layoffs. You mentioned in our previous interview that the company could be more efficient in the hiring process. This task is one that I can certainly tackle once I am on board, as I have a lot of experience in talent selection and various tools such as Ziprecruiter.com."
Example #4
"I find your agency to be highly creative but perhaps a touch underrated compared to other local agencies. I want to yell from the rooftops how great your agency's work is! I believe your value proposition could be pushed further by leveraging social media channels more strategically. This approach is something I can certainly help to deliver."
Example #5
"I truly appreciate the effort you put into your onboarding process, and how quickly you have moved with my candidacy so far. I am happy with nearly everything I have seen. One suggestion I have is to ensure that the storefront is always immaculate. I did notice today that the storefront looked a touch unkept. Should I be hired, I can help with that! I am a very tidy and organized retail associate."
Example #6
"I have been a customer and now a candidate, giving me a well-rounded view of your organization. If I could make a recommendation, I would suggest strengthening your social media presence. 100% of the next generation of customers are online. I can help you with engaging those audiences through a stronger sales-based social strategy."
Example #7
"I have not spent enough time in your school district to make an educated recommendation; however, as an experienced educator, I can guess that your pain points may come from public education budget cuts. Is this correct?"
Anonymous Answer
"I have been through a great deal of your interview process at this point. I heard that your company could be more efficient in the hiring process. This task is one that I can certainly tackle once I am on board."
Rachelle's Reply
This response sounds passive since you "heard" the company could be more efficient in the hiring process. You are in the middle of it, so you should work from your own experience. Try to be as specific as possible.
Rachelle's Reply
"I have found your hiring process quite efficient up to this point; however, I would recommend taking a look at the user-friendliness of your current ATS. Most candidates are on mobile these days, and the current system is not mobile friendly. When initially applying, I lost my work a couple of times and had to return to my application on my desktop at a later time. I feel this could hinder your company in capturing keen applicants quickly. I do have some recommendations for down the road, should this be a conversation you would like to explore."
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Anonymous Answer
"I have been thrilled with the interview process. I felt that your company was very responsive and welcoming. The only thing that I could even mention is that I would have loved a more detailed timeline of the 18-month training period. Overall, my entire experience has made me excited about the opportunity to work for such a great company."
Rachelle's Reply
Your answer is very positive! Asking for more detail on their training period is a fantastic decision because it further showcases your interest in the position.
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Anonymous Answer
"I am incredibly impressed with your company. I reached out to a friend who uses your products and had nothing but good things to say. The only thing I would mention is to list perhaps your jobs on other sites other than your own, and at the same time, I am glad they are not all out there on all external sites since I found this listing on your internal site."
Rachelle's Reply
This is a good recommendation for any roles they may have trouble filling. It's nice that you approached this response with a positive, to start.
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