Careers
Companies
Topics
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Viking River Cruises Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

How do you handle yourself in large crowds of people?

1000s of Interview Questions

Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Viking River Cruises Interview Questions

  1. 1.

    How do you handle yourself in large crowds of people?

      Cruise ships can hold thousands of passengers, with the worlds' largest holding over 6,000 people at a time. With that many people under one roof, the interviewer needs to know that you can handle the capacity of people without becoming overwhelmed or moody. Talk to the interviewer about a time when you have been exposed to large crowds. Assure the interviewer that you can handle the pressure and challenges that come along with this workplace environment.

      Rachelle's Answer #1

      "I have worked many Black Friday retail rushes and popular concerts to know that I am okay in a large crowd of people. Although I do appreciate my personal space and alone time now and then, I do find it energizing to be around large amounts of people."

      Rachelle's Answer #2

      "Large crowds of people are no problem for me. I have worked on cruise ships with capacity from 3,000-5,000 people with no issues. I am a true extrovert, so I do find it energizing to be around many people at one time."

  2. 2.

    How would you go above and beyond to make a guests' vacation their best trip ever?

      It is crucial that you answer this customer service based question with enthusiasm and clarity. Try to dig deeper than the usual 'service with a smile' response. Give specific examples on how you would make a guest of Viking River Cruises feel like they just took the vacation of their dreams.

      Rachelle's Answer #1

      "I know how I would like to be treated on my 'home away from home' and would start by remembering guests names, and their preferences. I would greet them with a smile every time, and ask them about their day. Asking how I can better serve them is also a great way to ensure that they are receiving more than expected during their cruise vacation."

      Rachelle's Answer #2

      "Customer service is one of my key strengths. I will commit to delivering the best service ever, ensuring a memorable trip, by providing more than just their basic needs. Asking a guest how their excursion was, helping them with a difficult gift shop jewelry purchase, or even memorizing the names of their children, are all excellent ways to go above and beyond. I look forward to attending the superior customer service training from Viking River Cruises as well."

  3. 3.

    How would you handle a rude customer?

      When you work on a cruise ship, everything you do is customer service based. You will often come across rude individuals, which is inevitable, in the customer service game, unfortunately. The interviewer wants to know that you can handle such a situation with professionalism. Give an example of a time that you had to deal with a challenging customer situation. Be sure to include the positive outcome.

      Some ways that you can efficiently handle a rude customer:

      - Remain kind, polite, and pleasant
      - Actively listen to their grievances
      - Apologize for the situation
      - Maintain a neutral tone of voice
      - Avoid taking anything they say, personally

      Rachelle's Answer #1

      "When I was working as a bartender, I handled many rude customers who were also intoxicated, which always adds a challenging twist! I made sure to let anything rude they said to slide off my back like it was nothing. I just kept smiling, and doing my job! I still handle rude customers this way. Smile, and move on, disallowing any hurt feelings."

      Rachelle's Answer #2

      "I have thick skin when it comes to customers. This resilience to rude allows me to remain calm kind, and polite while they unload their feelings. Also, it's amazing what a warm smile will solve when a customer is rude to your face. Try it - it's nearly impossible to be mean to someone who is smiling at you!"

  4. 4.

    How do you feel about the Viking River Cruises dress code and code of conduct?

      Cruise lines have dress codes for safety, customer service, and professional reasons. When there are thousands of people vacationing on a ship, the crew need to be easy to locate, should a guest need anything. Before you reply to this question, you should have a firm idea of what the dress code looks like, and the expectations that will be placed on you when it comes to the code of conduct. If you are unsure, it is best to ask upfront for a copy of the dress code, and code of conduct. Of course, Viking River Cruises will do their best to place only realistic and healthy expectations on you.

      Rachelle's Answer #1

      "I have looked through your employee code of conduct and have seen your dress code online. I am happy to comply with both and find them very reasonable. Will I be provided with a uniform, or do I need to purchase them through your organization?"

      Rachelle's Answer #2

      "I am sure that the code of conduct and employee dress code are very reasonable. Do you have a copy of each that I could review?"

  5. 5.

    Tell me about your training in customer service, hospitality, or another related field.

      Working on a cruise line means that you will be serving others, at all times of the day. A cruise ship job does not stop at 5 PM, and you may be required to deliver 'service with a smile' at all hours of the day. The interviewer would like assurance that you have training in the world of hospitality and customer service. Discuss any on-the-job training you have received or any coursework you have committed to, related to customer service.

      Rachelle's Answer #1

      "I have spent the past eight years in a hospitality environment, first with boutique hotels, and then in resort hotels. My customer service training has included topics such as balancing professionalism with personality, effective communication, and dispute resolution."

      Rachelle's Answer #2

      "I am newer to my career but have taken a course in dispute resolution and strategic problem solving while attending university. My new business administration degree also offers a great deal of knowledge when it comes to savvy decision making and clear communication. I am confident in the knowledge that I possess and look forward to furthering my training with Viking River Cruises."

  6. 6.

    Do you like being around people?

      Working on a cruise line means working around people day in, and day out for the course of your shift. This schedule could mean months without going a day by yourself. Assure the interviewer that you can handle such a social based role. Share the types of people or situations that you enjoy. It's essential to maintain a positive angle when addressing this question.

      Rachelle's Answer #1

      "I would consider myself an extrovert, and I do love working closely with a team and my customers. I enjoy a wide range of personalities. The more I can interact with people in a day, the better. I like to be in the middle of the action!"

      Rachelle's Answer #2

      "I am a people person, as I would hope are most people seeking a career on a cruise ship. I enjoy having a great conversation with someone and getting to know them. The art of conversation is how I build wonderful rapport levels with my clients and co-workers alike."

  7. 7.

    Name the top 3 qualities you would look for when hiring cruise line staff.

      If you look through a variety of job postings from Viking River Cruises you will see there are common characteristics they seek when hiring new employees.

      These characteristics include:

      - Pride in your customer service
      - Positive personality
      - Willingness to adapt
      - Regard for safety
      - Respectful and trustworthy

      Show the interviewer that you are aware of what it takes to be a successful employee at Viking River Cruises. If you were in charge, who would you hire and why?

      Rachelle's Answer #1

      "If I were hiring cruise line staff, I would look for people who could adapt to changing situations, who were quick problem solvers, and who carried a positive attitude everywhere you go. I believe that I fit the bill in all three of these areas. My references could vouch for this as well."

      Rachelle's Answer #2

      "Hiring cruise line staff is likely a difficult task since you want to find people who excel in customer service, who can handle the unique lifestyle and at the same time, stay as long-term as possible. I imagine the industry attracts more transient individuals that you would prefer. If I were hiring, I would look for someone dedicated to the hospitality industry, has a genuine interest in travel, and who wanted to work in a close-knit team environment. I would be sure to check references as well."

  8. 8.

    Working on a cruise line means long hours and trying guests. How do you handle extended periods of stress?

      Working on a cruise ship is not all fun and games, and the interviewer would like to know that you are aware of potential stressors on the job. Just like in any customer service role, you will be under times of stress with grouchy guests, and straining physical activity. Assure the interviewer that you can handle these times with professionalism and poise. If possible, give examples of a time when you have been under pressure in the workplace.

      Rachelle's Answer #1

      "I have been under extended periods of stress before, from my time in University and earning a double degree, to working in the service industry in busy and high-pressure environments. When I am feeling extra stressors, I will take a minute to collect myself with a few deep breaths, and remind myself of the positive things I experienced that day. Taking myself back into a mentality of gratitude always helps."

      Rachelle's Answer #2

      "I am no stranger to extended periods of stress. I have worked internationally in the past, away from all family and friends. I have also worked in high-pressure retail sales environments. When I feel added pressure, I will ask to take a quick breather if possible. Most of the time, removing myself from the situation for just a couple of minutes will help. If that is not possible, I will run through a list in my head of all the good things that happened that day. I find that when I stop dwelling on the stressors, and more on the positives, things turn around for me."

  9. 9.

    If you could set sail to any place in the world, where would you go, and why?

      This question is one of interest, but also may be one to test your geographical knowledge. The last thing you want to reply with a city and country that do not exist, for instance! Other than that, there indeed is no right or wrong answer to this question. Choose a unique destination that will make you a stand-out candidate. If you choose Paris, for the Eiffel Tower, you may not be memorable.

      Rachelle's Answer #1

      "I love to travel and have had many great opportunities in the past few years. If I could choose any destination for my next, I would pick to stay at the Icehotel in Jukkasjarvi, Sweden. It's so interesting to me that I could stay in a hotel carved entirely out of ice. Also, the town has historic buildings to explore, such as an old church dating back to approximately 1607."

      Rachelle's Answer #2

      "I have a bucket list, actually, and would love to tell you about it! A couple of years ago I made a list of the most fascinating UNESCO World Heritage sites and decided that I would choose one from North America, Central America, the Caribbean, South America, Africa, Asia, and Europe. So far, I have visited Leon Cathedral in Nicaragua, and Ephesus in Turkey. Next, I am planning for the Paleolithic Caves in Spain. It's important to me that I am well traveled and exposed to what our beautiful world has to offer."

  10. 10.

    Have you ever planned an international vacation?

      Since you are applying to work for a travel-based company, you should be ready to highlight any experience you have planning vacations for yourself. Discuss where you have traveled, and be sure to mention the best of your experience. If you have planned a cruise vacation before, give some details on your trip, how you designed it, and what you loved about it.

      Rachelle's Answer #1

      "I have planned two international vacations before. One was a cruise for myself and my parents, with Viking River Cruises actually. I used a travel agent to ensure that all of the details were perfect. We had an excellent time exploring the ship, the port towns and took in a few excursions. The other vacation I planned, I booked online by myself. It was a simpler resort vacation in Costa Rica."

      Rachelle's Answer #2

      "I have not been lucky enough to do any international travel. I have planned a 12-week US-wide road-trip in the past, right after I graduated from university. One of the reasons why I am so excited to work for Viking River Cruises is for the international travel opportunities. I realize that I will not be vacationing per se; however, to even be able to see these places all over the world briefly, is enough for me."

  11. 11.

    In this role, you will be traveling for three months on, and two weeks off. How will you manage this with your personal life?

      As a cruise ship member, your schedule could be a few weeks at sea, up to a few months at a time. Before Viking River Cruises hires you, they need to be sure that you can handle the schedule without it affecting your personal or family life. Briefly touch on the ways that you have prepared your family and friends for the potential change. Let the interviewer know that you are ready to set sail!

      Rachelle's Answer #1

      "I have already prepared my family for the fact that I may be away for a few months at a time. They are very excited for me and think this will be an unforgettable experience. I am not new to travel so being away from home will not be an issue for me, regarding homesickness, for instance."

      Rachelle's Answer #2

      "I have already lined up care for my dog, and a temporary housemate to help me with the cost of rent, and home maintenance while I am away. This opportunity is a great one for me and those who matter the most, fully understand how important it is that I succeed and feel supported. Everyone is doing their part to make it work."

  12. 12.

    Do you have any talents or unique hobbies we should know about?

      This question is similar to the 'tell me something I wouldn't know from reading your resume' question. When cruise lines look to hire, they love to entertain candidates with a lot of potential in multiple areas. For instance, perhaps you are excellent with bartending, and you can assist on the entertainment side of the ship. Discuss any talents or hobbies that you may have. You can give a more relaxed response to this question.

      Rachelle's Answer #1

      "I grew up playing basketball and was the captain of my college basketball team. I learned a lot about leadership, healthy competition, and being a team player. I am open to trying new things and, should you need someone to help with the sports and activities side of your program, I could be an excellent resource."

      Rachelle's Answer #2

      "I have many hidden talents! I love to act, sing, and dance. If you think I could incorporate that into a bartending act, we could be onto something! Seriously though, I am interested in a multitude of topics and am happy to fill in where needed."

  13. 13.

    Are you CPR and First Aid certified?

      Keep your response brief as this is a very straightforward question. If you are CPR and First Aid certified, be sure to bring proof of your certification with you to the interview. If your certificates are expiring soon, let the interviewer know that you have plans to renew them. If you are not certified, it's best that you offer to become certified, at your own expense, before their desired hire date. Being proactive like that will say a lot about your work ethic.

      Rachelle's Answer #1

      "I am not currently CPR or First Aid certified; however, I have researched options close to me and have found a couple of courses that begin next week. I am eager to work for Viking River Cruises and will do what it takes to be a viable candidate."

      Rachelle's Answer #2

      "I have valid CPR and First Aid certifications which I have brought with me today. Would you like to take a copy for my candidate file?"

  14. 14.

    How do you interpret the term "ship life", and what do you expect from our workplace culture?

      'Ship life' is the term used by workers on cruise ships, referring to the unique workplace culture and lifestyle they lead, by working for weeks or even months at a time, on board a cruise ship. The interviewer would like to know that you have a reasonable understanding of what ship life will bring you, the good and the bad. It's vital to Viking River Cruises that you join their organization with realistic expectations, and not thinking that the job is all fun and games because you will be traveling around the world. Discuss what you understand to be the workplace culture aboard a cruise ship.

      Rachelle's Answer #1

      "I believe the term 'ship life' is referring to the unique position crew members are in, working on a ship for long periods of time. I understand that working on a cruise ship is not all fun and games like in movies, for instance. What I expect from your workplace culture is a sense of community but also some growing pains as you get accustomed to working on a ship with potentially hundreds of nationalities and differences. I am eager for the excellent training and new experiences; however, I know that some days will be more emotionally challenging than others."

      Rachelle's Answer #2

      "From my understanding, 'ship life' is the way of life onboard a ship, where you work, eat, sleep, and play day in and day out. Working on a cruise ship is a unique experience, and I do know, not always fun and easy. I am prepared to put in the hard work in exchange for life-changing experiences and opportunities. I expect that your staff is well-trained, embracing of diversity, and inclusive by nature. Is this accurate to say?"

  15. 15.

    Have you ever been on a cruise? What was your experience?

      Before you can fully understand what life is like working on a cruise, you should take one! The cruise experience is a vacation in a league all its own. Never-ending entertainment, delicious dining, and unique shopping. A cruise ship can indeed have it all. Share with the interviewer your experience on a cruise. What stood out to you the most? What memory do you always return to when you think about that trip? If you have never taken a cruise, be sure to do some research by reading travel blogs.

      Rachelle's Answer #1

      "I was on a Christmas family cruise a couple of years ago with Viking River Cruises. My experience was so wonderful, that is when I vowed to come back as an employee one day. I loved the variety and that I could spend nearly every day in a new city or country, exploring the culture and trying new things. I am excited to help give this opportunity to the guests of Viking River Cruises."

      Rachelle's Answer #2

      "Although I have never been on a cruise vacation, I have read about them on a variety of travel blogs and performed a great amount of research before coming here today. I look forward to learning more about the ways that Viking River Cruises creates unforgettable experiences for their guests."

  16. 16.

    Why do you want to work for Viking River Cruises over other cruise lines?

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  17. 17.

    To work with Viking River Cruises you will need to complete a full background check, along with a medical examination. Are you okay with this?

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  18. 18.

    Tell me about your experience working around children.

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  19. 19.

    Which area of our ship do you have the most interest in working?

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  20. 20.

    How do you feel about living in shared accommodation while working on our ship?

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  21. 21.

    The crew of Viking River Cruises greatly range in background, ethnicity, and culture. Tell me about your exposure to diversity.

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  22. 22.

    What type of promotion, or long-term opportunities, would you be looking for from Viking River Cruises?

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  23. 23.

    Do you think that you can sustain the cruise ship lifestyle for the long term?

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  24. 24.

    Describe the typical Viking River Cruises customer, and the type of vacation they are seeking.

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  25. 25.

    How would you deal in an emergency situation, while at sea?

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  26. 26.

    How much do you think this job should pay?

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  27. 27.

    When a problem requires a quick solution, how do you respond?

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  28. 28.

    Have you ever worked in a cross-functional environment?

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  29. 29.

    Describe your working relationship with your previous or current colleagues.

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  30. 30.

    Are you bilingual?

      View All 30 Viking River Cruises Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.