Tell me about your training in customer service, hospitality, or another related field.

"I have spent the past eight years in a hospitality environment, first with boutique hotels, and then in resort hotels. My customer service training has included topics such as balancing professionalism with personality, effective communication, and dispute resolution."

"I am newer to my career but have taken a course in dispute resolution and strategic problem solving while attending university. My new business administration degree also offers a great deal of knowledge when it comes to savvy decision making and clear communication. I am confident in the knowledge that I possess and look forward to furthering my training with Viking River Cruises."