When a problem requires a quick solution, how do you respond?
When it comes to complex problem solving, decisions are not always readily reached. It takes practice, experience, and confidence to learn what sorts of decisions yield the best results. Walk the interviewer through your process when it comes to making quick decisions. Do you rely on past experiences? Perhaps you go with a gut feeling. Maybe you have read case studies that you lean on in these instances.
Cruise ship problems that require you to act quickly can be emergencies such as knowing where the fire extinguisher is and grabbing it fast enough to put out a grease fire in the kitchen. Other quick decisions could be if you are asked to take on a new responsibility and are only given five minutes to decide if it's something you are prepared to take on. Going with your gut is a skill, and the more you learn to trust your intuition, the easier it becomes to make these types of decisions. Demonstrate that you are confident and able to react swiftly when the need arises.
"I thrive under pressure and always have, so when I'm given a time-sensitive situation to address, I light up and get down to business. I am more impactful and even more creative when I have little time to do much besides jump in and take charge. This ability to make fast decisions is especially helpful in the cruise industry when there is a customer service issue or an emergency."
"As a customer service agent in the cruise line industry, I need to make a multitude of decisions, on the fly, for a variety of guests at a time. I rely partially on the instinct that I have built as an expert in the service industry and part in past travel experiences that may be similar. I am sure always to exude an air of control and confidence when making decisions."
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