Viking River Cruises Mock Interview

Practice 30 Viking River Cruises interview questions covering guest service excellence, river cruise operations, and cultural expertise.

Question 27 of 30

When a problem requires a quick solution, how do you respond?

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

When it comes to complex problem solving, decisions are not always readily reached. It takes practice, experience, and confidence to learn what sorts of decisions yield the best results. Walk the interviewer through your process when it comes to making quick decisions. Do you rely on past experiences? Perhaps you go with a gut feeling. Maybe you have read case studies that you lean on in these instances.

Cruise ship problems that require you to act quickly can be emergencies such as knowing where the fire extinguisher is and grabbing it fast enough to put out a grease fire in the kitchen. Other quick decisions could be if you are asked to take on a new responsibility and are only given five minutes to decide if it's something you are prepared to take on. Going with your gut is a skill, and the more you learn to trust your intuition, the easier it becomes to make these types of decisions. Demonstrate that you are confident and able to react swiftly when the need arises.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I thrive under pressure and always have, so when I'm given a time-sensitive situation to address, I light up and get down to business. I am more impactful and even more creative when I have little time to do much besides jump in and take charge. This ability to make fast decisions is especially helpful in the cruise industry when there is a customer service issue or an emergency."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"As a customer service agent in the cruise line industry, I need to make a multitude of decisions, on the fly, for a variety of guests at a time. I rely partially on the instinct that I have built as an expert in the service industry and part in past travel experiences that may be similar. I am sure always to exude an air of control and confidence when making decisions."

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30Viking River Cruises Interview Questions & Answers

1.How do you interpret the term "ship life", and what do you expect from our workplace culture?

2.How do you handle yourself in large crowds of people?

Viking River Cruises Mock Interview

When a problem requires a quick solution, how do you respond?

30Viking River Cruises Interview Questions & Answers

1.How do you interpret the term "ship life", and what do you expect from our workplace culture?

2.How do you handle yourself in large crowds of people?

3.In this role, you will be traveling for three months on, and two weeks off. How will you manage this with your personal life?

4.Have you ever been on a cruise? What was your experience?

5.If you could set sail to any place in the world, where would you go, and why?

6.Why do you want to work for Viking River Cruises over other cruise lines?

7.To work with Viking River Cruises you will need to complete a full background check, along with a medical examination. Are you okay with this?

8.Working on a cruise line means long hours and trying guests. How do you handle extended periods of stress?

9.Tell me about your experience working around children.

10.Which area of our ship do you have the most interest in working?

11.Have you ever planned an international vacation?

12.Are you CPR and First Aid certified?

13.How would you go above and beyond to make a guests' vacation their best trip ever?

14.How do you feel about living in shared accommodation while working on our ship?

15.The crew of Viking River Cruises greatly range in background, ethnicity, and culture. Tell me about your exposure to diversity.

16.How do you feel about the Viking River Cruises dress code and code of conduct?

17.Tell me about your training in customer service, hospitality, or another related field.

18.What type of promotion, or long-term opportunities, would you be looking for from Viking River Cruises?

19.Do you have any talents or unique hobbies we should know about?

20.Do you think that you can sustain the cruise ship lifestyle for the long term?

21.Name the top 3 qualities you would look for when hiring cruise line staff.

22.Describe the typical Viking River Cruises customer, and the type of vacation they are seeking.

23.Do you like being around people?

24.How would you handle a rude customer?

25.How would you deal in an emergency situation, while at sea?

26.How much do you think this job should pay?

27.When a problem requires a quick solution, how do you respond?

28.Have you ever worked in a cross-functional environment?

29.Describe your working relationship with your previous or current colleagues.

30.Are you bilingual?