Viking River Cruises Mock Interview

Practice 30 Viking River Cruises interview questions covering guest service excellence, river cruise operations, and cultural expertise.

Question 24 of 30

How would you handle a rude customer?

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

When you work on a cruise ship, everything you do is customer service based. You will often come across rude individuals, which is inevitable, in the customer service game, unfortunately. The interviewer wants to know that you can handle such a situation with professionalism. Give an example of a time that you had to deal with a challenging customer situation. Be sure to include the positive outcome.

Some ways that you can efficiently handle a rude customer:

- Remain kind, polite, and pleasant
- Actively listen to their grievances
- Apologize for the situation
- Maintain a neutral tone of voice
- Avoid taking anything they say, personally

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"When I was working as a bartender, I handled many rude customers who were also intoxicated, which always adds a challenging twist! I made sure to let anything rude they said to slide off my back like it was nothing. I just kept smiling, and doing my job! I still handle rude customers this way. Smile, and move on, disallowing any hurt feelings."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I have thick skin when it comes to customers. This resilience to rude allows me to remain calm kind, and polite while they unload their feelings. Also, it's amazing what a warm smile will solve when a customer is rude to your face. Try it - it's nearly impossible to be mean to someone who is smiling at you!"

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30Viking River Cruises Interview Questions & Answers

1.How do you interpret the term "ship life", and what do you expect from our workplace culture?

2.How do you handle yourself in large crowds of people?

Viking River Cruises Mock Interview

How would you handle a rude customer?

30Viking River Cruises Interview Questions & Answers

1.How do you interpret the term "ship life", and what do you expect from our workplace culture?

2.How do you handle yourself in large crowds of people?

3.In this role, you will be traveling for three months on, and two weeks off. How will you manage this with your personal life?

4.Have you ever been on a cruise? What was your experience?

5.If you could set sail to any place in the world, where would you go, and why?

6.Why do you want to work for Viking River Cruises over other cruise lines?

7.To work with Viking River Cruises you will need to complete a full background check, along with a medical examination. Are you okay with this?

8.Working on a cruise line means long hours and trying guests. How do you handle extended periods of stress?

9.Tell me about your experience working around children.

10.Which area of our ship do you have the most interest in working?

11.Have you ever planned an international vacation?

12.Are you CPR and First Aid certified?

13.How would you go above and beyond to make a guests' vacation their best trip ever?

14.How do you feel about living in shared accommodation while working on our ship?

15.The crew of Viking River Cruises greatly range in background, ethnicity, and culture. Tell me about your exposure to diversity.

16.How do you feel about the Viking River Cruises dress code and code of conduct?

17.Tell me about your training in customer service, hospitality, or another related field.

18.What type of promotion, or long-term opportunities, would you be looking for from Viking River Cruises?

19.Do you have any talents or unique hobbies we should know about?

20.Do you think that you can sustain the cruise ship lifestyle for the long term?

21.Name the top 3 qualities you would look for when hiring cruise line staff.

22.Describe the typical Viking River Cruises customer, and the type of vacation they are seeking.

23.Do you like being around people?

24.How would you handle a rude customer?

25.How would you deal in an emergency situation, while at sea?

26.How much do you think this job should pay?

27.When a problem requires a quick solution, how do you respond?

28.Have you ever worked in a cross-functional environment?

29.Describe your working relationship with your previous or current colleagues.

30.Are you bilingual?