Urban Outfitters Mock Interview
Practice 32 Urban Outfitters interview questions covering retail style, brand culture, and customer connection.
Question 11 of 32
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
In a service-focused job like a retail position at Urban Outfitters, you will likely encounter customers who make your job less than pleasant. In retail, it's important to maintain a cheerful, calm demeanor even when dealing with angry or frustrated customers. Describe any experience you have dealing with unruly customers or talk about how you imagine you would deal with a negative customer experience.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."
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Anonymous Answer
I have dealt with challenging customer situations many times throughout my retail career. I believe approaching the situation by giving the customer special attention, listening to their needs, and politely addressing their concerns is best. My aim is always to go above and beyond and to ensure the customer leaves in a much more positive mindset than they did when they arrived. I do my best to counter any issues customers have.
Rachelle's Feedback
Excellent response! If you have any special training in customer disputes, you could mention this as well.
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