Urban Outfitters Mock Interview
Practice 32 Urban Outfitters interview questions covering retail style, brand culture, and customer connection.
Question 16 of 32
At Urban Outfitters we like to hire strong achievers. Give me an example of a time when you went above and beyond.
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Example Answer
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
At Urban Outfitters, customer service always comes first. The UO customer expects to be greeted with helpful, positive customer associates who do their best to help them find exactly what they're looking for. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day, and she was able to catch up on some of her work and get the schedule completed. It felt good to help but also benefited me by way of organization."
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Anonymous Answer
In each position I've held, I work hard to achieve by setting challenging goals and working towards them. In my internship position, promotional packages were sold in the gift shop. I succeeded by selling the most packages out of all of my team members consistently and by doing so, company revenue increased.
Rachelle's Feedback
Brilliant response - very good example to use.
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