Urban Outfitters Mock Interview
Practice 32 Urban Outfitters interview questions covering retail style, brand culture, and customer connection.
Question 18 of 32
Tell me about a time when you made a suggestion requesting a change in an organization.
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Example Answer
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
The most successful organizations are always growing and adapting to better serve their customers, and Urban Outfitters is no exception. As a retail associate, you'll need to be adaptable -- but you may also have ideas for how to more efficiently complete tasks or how to make an existing system even better. The interviewer wants to know that you are confident in expressing your opinions to your team leaders and handle rejection of your ideas respectfully and with understanding.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager, who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
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Anonymous Answer
I created store events which helped to boost sales and bring in new customers.
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This example is good; however, you will want to expand on it. For instance, what pain point did your suggestion solve?
"While working for Company ABC, I saw that our sales were dropping every month, with a lot of traffic going to our new competitor across the mall. I suggested we create in-store events featuring a local stylist with a big Instagram following. This stylist put together 12 looks for our customers to shop, with live models and complimentary style consultations. This effort boosted our sales by 28% so the company chose to do the event on a quarterly basis, with a new featured stylist each time."
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