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Rocket Mortgage Interview Questions

To help you prepare for a Rocket Mortgage job interview, here are 35 interview questions and answer examples.

Rocket Mortgage was updated by on June 23rd, 2022. Learn more here.

Question 1 of 35

Why do you want to work for Rocket Mortgage?

What You Need to Know

Most brands aim to recruit employees who fit their mold. Rocket Mortgage wants to hire individuals who are passionate about their careers and the work they do. The interviewer wants to hear what motivates you to work with Rocket Mortgage. They want to ensure you've put thought and careful consideration into working with them long-term. They want to know that you have a desire to grow with their company. Visit their website, research what other people say about them, and how their employees rate their work experience. Find two to three positive attributes of the company that align with your career pursuits and share your enthusiasm.

Written by Kevin Downey on June 23rd, 2022

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35 Rocket Mortgage Interview Questions & Answers

  • Behavioral

    1. Why do you want to work for Rocket Mortgage?

      What You Need to Know

      Most brands aim to recruit employees who fit their mold. Rocket Mortgage wants to hire individuals who are passionate about their careers and the work they do. The interviewer wants to hear what motivates you to work with Rocket Mortgage. They want to ensure you've put thought and careful consideration into working with them long-term. They want to know that you have a desire to grow with their company. Visit their website, research what other people say about them, and how their employees rate their work experience. Find two to three positive attributes of the company that align with your career pursuits and share your enthusiasm.

      Written by Kevin Downey on June 23rd, 2022

      1st Answer Example

      "I want to work with Rocket Mortgage because you have an unmatched training program. You are the largest online mortgage lender in the country, which is amazing. Also, Rocket Mortgage has seen great recognition, such as being ranked in Fortune Magazine."

      Written by Kevin Downey on June 23rd, 2022

      User-Submitted Answer

      "I want to work for quicken loans because of work-life balance, always encourages employees to learn new things by conducting training classes, and apart from that, some of your ISM's align with the way I work like Yes before No, ignore the noise, do the right things, etc."

      Written by an Anonymous User

      Lauren McCabe

      Our Professional Interview Coach
      Lauren McCabe Reviewed the Above Answer

      Great start. You've provided many valid reasons for wanting to join the company. I reworded your response to broaden the concepts, while adding language about your work style.

      "I have a strong interest in joining Quicken Loans for several reasons. From the research I have conducted, Quicken Loans promotes a positive work-life balance, encourages continued learning through training programs, and has a strong cultural value that mirrors my own. I am seeking a growth opportunity to broaden my skillset, and I believe Quicken will be a wonderful fit for my talents and passions."

  • Behavioral

    2. If you could have dinner with any historical figure, who would it be and why?

      What You Need to Know

      This conversational question can come anywhere in the interview. It's designed to get you to relax to get to know you better. It will offer insights into your personality and how you'll complement their work culture. Meditate on your values and figures who professionally or personally inspire you. Elaborate on why you'd invite them to dinner and what you'd serve them for dinner.

      Written by Kevin Downey on June 23rd, 2022

      1st Answer Example

      "I'd have Janet Yellen over for dinner. I'd want to have an in-depth conversation with her on everything from her big picture scope to the more rare tidbits of knowledge. I'd serve her Nepalese cuisine."

      Written by Kevin Downey on June 23rd, 2022

  • Behavioral

    3. What is more important to you, money or recognition?

      What You Need to Know

      They are curious to know your motivators and whether you're more concerned about money than recognition or vice versa. Validate that some employees require constant praise, being invested in their work for the glory versus those only in it for the money. The trick to answering this question is by exhibiting an understanding of why they ask this question and displaying your big-picture thinking. Both are motivators but should be framed with a big-picture lens.

      Written by Kevin Downey on June 23rd, 2022

      1st Answer Example

      "I'd say they're not mutually exclusive. In any leadership setting, taking a unified approach of ensuring you're delivering prompt, often, and specific feedback as a norm creates greater engagement and a more rewarding experience for the team. It also offers each team member a firm footing in knowing where they stand in their performance, keeping them in tune and out of the dark by not having to wait until review time to get a performance evaluation. Words are nice when it comes to praise, but actions speak louder than words."

      Written by Kevin Downey on June 23rd, 2022

  • Behavioral

    4. How do you strike a harmonious balance between your working and personal life?

      What You Need to Know

      They're gauging whether you can strike harmony and balance when stepping away from the stresses of work. How well you manage your time will offer insights into your effectiveness in your job. If you feel overwhelmed at work because of poor time management, you might bring more stress home from work, not sleep well, or perform at your best at work the next day.

      Written by Kevin Downey on June 23rd, 2022

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  • Behavioral

    5. Are you interviewing with anyone else?

      What You Need to Know

      Your interviewer is not interested in hiring someone looking for any job. They want you to want to work for them and want to know why. They also may be curious if you are under a timeline and where you'd scale this opportunity among the others on your wishlist. Feel free to talk with the interviewer about your search so far, and don't hesitate to let them know that a role with Rocket Mortgage is at the top of your wishlist. If they're aware that you're actively looking for a new position, it will put a little fire under a hiring manager to make you an offer or advance you to the next interview if they are interested.

      Written by Kevin Downey on June 23rd, 2022

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  • Behavioral

    6. Tell me about a time you created a unique idea or solution that was rejected by your colleagues. How were you able to bounce back?

      What You Need to Know

      Putting yourself out there with new ideas can be intimidating. Talk to the interviewer about how you process rejection and what you learn from those experiences. Without asking questions first and getting a broader view of the bigger picture, you might be contributing ideas that someone before you already tried. So, offer what you learned from your rejection and how you took those lessons in stride.

      Written by Kevin Downey on June 23rd, 2022

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  • Behavioral

    7. What is your greatest strength?

      What You Need to Know

      Talk to the interviewer about a couple of your strengths and why those will help you to be successful in this role. Strengths can be skills or qualities that allow you to overcome difficult circumstances or accomplish challenging tasks. They can be hard skills, your work approach or systems and processes, or soft interpersonal skills, such as your positive attitude or communication skills. Share personal strengths that make you excel at your job. Your consistency in how you present yourself will indicate to the interviewer that you will be consistent in your work performance should they hire you.

      Written by Kevin Downey on June 23rd, 2022

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  • Behavioral

    8. At Rocket Mortgage, we value continued personal development. What actions have you taken in the last month to improve yourself?

      What You Need to Know

      The Rocket Mortgage interviewer wants to know that they are potentially hiring someone actively pursuing their career goals beyond what is expected of them in the workplace. So long as your answer focuses on self-improvement, there is no wrong answer! Be sure to comment on your results and how your self-improvement has impacted your professional life.

      Written by Kevin Downey on June 23rd, 2022

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  • Behavioral

    9. Rocket Mortgage believes in calculated risk. What is the riskiest decision you have made?

      What You Need to Know

      This question seeks to determine potential red flags. Some thrill-seekers enjoy the rush of leaping, and some recognize planning is necessary before taking that jump. For some, taking risks comes naturally. Then some are risk-averse, maintaining the status quo. Others might take risks compulsively, which could turn costly for an individual, a family, or a company. Innovation is partly achieved by taking calculated risks. Your actions affect others, which is why it's important to exercise caution when making a risky decision in a corporate environment. Rocket Mortgage wants to hear how to approach taking wise, calculated risks.

      Written by Kevin Downey on June 23rd, 2022

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  • Behavioral

    10. At Rocket Mortgage, we believe in developing our employees to be the best they can be. What is your greatest weakness?

      What You Need to Know

      This question helps the interviewer assess your level of self-awareness and whether you're open and honest about your shortcomings. Pick a weakness that is not a core skill for this position. Frame your greatest weakness as an asset in its own right. Being a perfectionist can be a weakness. A well-intentioned shortcoming or a growth opportunity you've self-identified that is integral to your career goals would be a good example. Recognizing that you aren't great at something and acknowledging you identify it as a growth opportunity is a good start.

      Written by Kevin Downey on June 23rd, 2022

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  • Behavioral

    11. At Rocket Mortgage, we look for a specific type of candidate. How would you describe your workplace personality?

      What You Need to Know

      If you are not sure how to describe your workplace personality, try watching the video for Rocket Mortgage on their 'Careers' page. They are very clear about the types of people they'd like to join their team. Demonstrate that you are the ideal Rocket Mortgage candidate while being authentic to who you are. Even though it can be difficult to know exactly how others perceive you, do your best to reflect on your interactions with coworkers and recall your most complimented qualities. Above all, having a great attitude and contagious optimism can go far.

      Written by Kevin Downey on June 23rd, 2022

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  • Behavioral

    12. Tell me about the most challenging problem you encountered in your professional career.

      What You Need to Know

      Working in the online mortgage lending industry, you may have technical issues, customer complaints, or other obstacles to overcome. If you are new to the industry, think of a relevant challenge, whether in another position or school. Give the interviewer an example of a time you displayed remarkable patience and strong communication skills.

      Written by Kevin Downey on June 23rd, 2022

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  • Behavioral

    13. Rocket Mortgage works hard to recognize and reward our hardest working employees. Describe your work ethic.

      What You Need to Know

      Some of the key foundational building blocks to a strong work ethic start with displaying a sense of integrity and remaining conscientious of the full scope of the big picture. With that in mind, one should strive to master their time management, project management, communication, and interpersonal skills, thereby improving one's productivity, adaptability, multitasking, and leadership skills while enhancing collaboration. Taking it to the next level, think about some of the moral principles and core values that drive you.

      Written by Kevin Downey on June 23rd, 2022

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  • Behavioral

    14. The mortgage lending business is a competitive one. What motivates you to be the best?

      What You Need to Know

      When Rocket Mortgage started as Quicken Loans, it emerged as one of the first online lenders. Since their pioneering business model first hit the scene, they've taken measures to stay ahead of their competition. Therefore, they want to assess how motivated you are to pursue this opportunity with them. To compete with the other candidates in the interview pool, perform your research on the company before your interview. Familiarize yourself with their competitors and what sets Rocket Mortgage ahead of the pack. Once versed in their model, dig into the core values and mission statement which motivate them. Use these points to guide your answer. This question tests how aligned your values are with theirs.

      Written by Kevin Downey on June 23rd, 2022

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  • Career Goals

    15. Rocket Mortgage hires those seeking a long-term working relationship. Where do you see yourself in five years?

      What You Need to Know

      Rocket Mortgage is looking for career-motivated individuals. Goal setting can seem intimidating, especially if you are at the start of your career. If you don't have a premeditated trajectory for your career just yet, think about what you're looking for in a job and a company. Make a list of ideas, starting with what inspires you. Think about your personal and professional priorities and what your ideal situation would be in five years. From there, draft a five-year career plan. You'll do this by taking all of your goals, ambitions, and priorities and breaking up those macro goals into smaller, more easily achievable micro-goals. Plot out your next 14 days. Then the following six weeks, the following ten months, and then the remaining four years. Once you've identified and projected timelines for your goals. Adjust them based on which goals you overestimated your timeframes to accomplish and those you underestimated.

      Writing a five-year career plan requires flexibility while you master your time management and projections. Once you've mapped that out, determine how Rocket Mortgage fits into those priorities and your plan. If possible, assure the interviewer that you plan to stay with Rocket Mortgage for the long term.

      Written by Kevin Downey on June 23rd, 2022

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  • Communication

    16. At Rocket Mortgage, we take great pride in our customer service reputation. How would you handle a customer dispute?

      What You Need to Know

      Rocket Mortgage prides itself on an outstanding track record for its customer service. For eleven consecutive years, J.D Power ranked Rocket Mortgage 'Highest in Customer Satisfaction in Primary Mortgage Origination.' To ensure you would compliment their teams' 'above and beyond' customer service, they want to ensure your skills meet their customer service quality standards.

      Written by Kevin Downey on June 23rd, 2022

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  • Communication

    17. How would you rate your verbal and written communication skills?

      What You Need to Know

      When answering this question, emphasize the importance of effective communication in the workplace, written or verbal. Just as how eloquently you speak, your writing skills can reveal a lot about you, from your education level to how actively you read.

      Written by Kevin Downey on June 23rd, 2022

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  • Communication

    18. I'd like to know more about your conflict resolution skills. How do you handle conflict with a coworker?

      What You Need to Know

      The true nature of this question aims to determine how easy you are to work with. Tension between coworkers can be draining, primarily in a high-stress work environment. Providing several examples of difficult co-workers you worked with could accidentally betray your narrative. They might wonder if the problem employee is you. So proceed with caution when navigating this question by providing an example that resulted in a positive outcome. Demonstrate your professionalism and compassion when workplace conflict arises while being able to non-defensively communicate with a wide range of personalities.

      Written by Kevin Downey on June 23rd, 2022

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  • Education

    19. What was your favorite course during your post-secondary studies, and why?

      What You Need to Know

      The interviewer wants to get to know a little about your educational background. Describe what you learned from that period (coursework, inspiring conversations with a mentor, a real-life experience that contributed to your career, etc.) and how it impacted your life. Try to keep it relevant to the role you are interviewing for.

      Written by Kevin Downey on June 23rd, 2022

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  • Experience

    20. Tell me about a time you took a creative approach to solving a problem at work.

      What You Need to Know

      You want your answer to exhibit determination. Some call it thinking outside the box, while others call it taking a creative approach. A creative approach is open-minded and questions the status quo. Frame yourself as resourceful with a propensity to think fast on your feet. It's important to look at problems from a unique perspective. Demonstrate that you aren't easily discouraged. Sometimes when we have maxed out every potential solution, it's time to take our problem solving to the next level. Demonstrate how you assess a problem and your approach to resolving the issue. Meeting deadlines, over-performing, learning, and innovating is the aim of the messaging in your example.

      Written by Kevin Downey on June 23rd, 2022

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  • Experience

    21. Rocket Mortgage is the largest online mortgage lender in America. Why should we hire you over another candidate?

      What You Need to Know

      Because Rocket Mortgage is the most extensive online mortgage lender in America, you can bet that they receive hundreds of resumes when they post a job opening. The interviewer is asking what makes you stand out. If you're not sure where to start, review your resume and identify the accomplishments of which you are most proud. Think about the qualities that propel you to excel regularly. Highlight those harder quantified skills, such as your soft transferable skills, such as time management, project management, and communication skills.

      Written by Kevin Downey on June 23rd, 2022

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  • Experience

    22. Do you have any relevant work experience?

      What You Need to Know

      Relevant work experience could be anything related to the job you are interviewing for. Reflect on what you have learned from your experiences, which might help you in this new position. Stay focused on what the company is looking for, as stated in the job description, and think about how your experience has helped prepare you for this opportunity.

      Written by Kevin Downey on June 23rd, 2022

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  • Experience

    23. What is the biggest mistake you've made? How did you handle it?

      What You Need to Know

      It's never easy to discuss mistakes or regrets with an interviewer. This question sounds more intimidating than it is. Avoid sharing a mistake with dire consequences or that would reflect poorly upon you. Share instances where you executed sound judgment and did everything you could to remedy the mistake and reduce its negative impact. Explain the valuable lessons you learned from it and how you applied them forward, ensuring you did not repeat the mistake. Every mistake is a growth opportunity. Show your interviewer that you didn't waste the opportunity. Keep your answer light and focus on how you handled the consequences. Share what you learned and how you have improved.

      Written by Kevin Downey on June 23rd, 2022

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  • Experience

    24. Tell me about your greatest accomplishment so far.

      What You Need to Know

      The interviewer wants to learn more about your experience level by hearing your definition of your team's achievements and the part you played in their success. Maybe you pushed yourself to your edge, proving that you are stronger and more determined than you realized! Perhaps you want to talk about how invigorating you find this aspect of your work. Describe how this achievement acts as a milestone towards your goals. Talking about your accomplishments will give the interviewer a sound idea of where you place your values. It will also show the interviewer more about your personality and the goals you seek to achieve.

      Written by Kevin Downey on June 23rd, 2022

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  • Experience

    25. We have a fun but productive environment at Rocket Mortgage. How do you manage your time?

      What You Need to Know

      To have a well-balanced personal and professional life, one must have strong management skills. Some examples of strong time management are preparing for your workday in advance, having impeccable attendance, using tools to maximize your productivity, and thwarting any unnecessary or avoidable stress. This will contribute to your mood and confidence and allow breathing room to focus on building relations with your coworkers.

      Consider sharing your approach to time management and the tips and tricks you implement to manage your projects while meeting deadlines. Volunteer the tools that have contributed to your success and how that has lent to be both fun and productive in your work.

      Written by Kevin Downey on June 23rd, 2022

      User-Submitted Answer

      "Every evening before bed I spend 15 minutes with my planner and phone calendar. I make a habit of reviewing my itinerary for the next day, prioritizing, double-checking my phone alert times, and making any necessary adjustments. I lay my phone and my planner open by the coffee pot, knowing they will be the first thing I look at in the morning. By executing a consistent daily schedule, I can operate in a more focused and productive environment."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Wow - it sounds like you are very organized and in charge of your day. Good for you! These are great ideas - I might steal one or two :)

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  • Experience

    26. Tell me about a time you improved work-related procedures.

      What You Need to Know

      Rocket Mortgage looks to hire those who take initiative with process improvements. Employees can make two types of improvement - kaizen, or small and incremental improvements, and innovation, or large or sweeping improvements. Provide the interviewer with an example of a time you offered suggestions for improvements, big or small, that benefited the workplace. Explain how you identified the opportunity, the process you took to implement it, and why it was important. Describe the impact it had on the business and your team.

      Written by Kevin Downey on June 23rd, 2022

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  • Experience

    27. Tell me about a time you accomplished a team goal. Why do you think your team was successful?

      What You Need to Know

      This question seeks to answer how rewarding you find projects that require a team effort. Whether it is the social aspect, working on something bigger than yourself, or the camaraderie one experiences from such collaboration, it will indicate how much you contribute to a team effort and what value you place on it. It could also inform them of what motivates you in the workplace.

      Written by Kevin Downey on June 23rd, 2022

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  • Experience

    28. At Rocket Mortgage, you will be expected to think on your feet. What makes you a great problem solver?

      What You Need to Know

      Rocket Mortgage wants to hear your approach to solving problems. They seek to measure your preferred working style and whether it meets their required criteria. They want to know how resourceful you are and whether you exhibit 'outside-of-the-box thinking. Meeting deadlines, overperforming, learning, and innovating is the aim of the messaging in your example.

      Consider the skills and qualities that help you successfully face problems and provide confidence in dealing with them. Demonstrate that you are proactive, noticing issues before they become an issue. You want your answer to exhibit determination. Frame yourself as resourceful, with a propensity to think fast on your feet. Explain that you aren't easily discouraged.

      Written by Kevin Downey on June 23rd, 2022

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  • Experience

    29. Tell me about an idea you think could improve work performance.

      What You Need to Know

      Before answering this question, take a moment to reflect on the values of Rocket Mortgage. They value innovation just as much as they appreciate customer service and employee morale. Consider the role for which you are interviewing. You could share a solution that showcases your analytical skills or talk about an idea that could help employees resolve customer complaints more efficiently. Consider addressing an issue that you think would be important to them. But try not to be presumptuous. You haven't yet learned how they do things or why they do them the way they do, so don't assume their systems need revamping. Remain humble.

      Written by Kevin Downey on June 23rd, 2022

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  • Leadership

    30. Rocket Mortgage has a great management training program. What qualities do you look for in a manager?

      What You Need to Know

      One of the taglines at Rocket Mortgage is, 'Innovation is rewarded, and execution is worshipped.' This statement captures the essence of encouraging the leadership potential of their teams. Their managers strive to guide and direct without micromanaging. They coach and encourage their employees to accomplish their goals and make a positive impact in the workplace. Use this question to show that you would be a great culture fit because you believe in the same values as Rocket Mortgage!

      Written by Kevin Downey on June 23rd, 2022

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  • Leadership

    31. Do you demonstrate leadership qualities even when you are not in a leadership role?

      What You Need to Know

      This question aims to determine how your leadership skills have contributed to your personal life as well. One's effective time management or non-defensive communication skills can help them with their personal goals and relationships. Think about how your leadership skills come into play in your daily life.

      Written by Kevin Downey on June 23rd, 2022

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  • Leadership

    32. Rocket Mortgage looks for candidates with leadership potential. Tell me about your leadership qualities.

      What You Need to Know

      Rocket Mortgage views every employee as a potential leader and aims to recruit candidates with strong leadership potential.

      When defining your leadership qualities, familiarize yourself with the five main leadership types - authoritarian, participative, delegative, transactional, and transformational. Determine which approach aligns most with yours. Then go further and think of leaders you admire and how your philosophy or approach aligns with theirs. Once you have that down, align your values with theirs and discuss how your leadership skills would complement their environment and culture.

      Written by Kevin Downey on June 23rd, 2022

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  • Teamwork

    33. Rocket Mortgage values a collaborative work environment. Do you consider yourself a team player?

      What You Need to Know

      Rocket Mortgage cares about fostering a collaborative work culture and the growth of its leaders and teams. Innovation is integral to leadership. Collaboration is integral to innovation. The interviewer seeks to measure your preferred working style and determine whether it meets the required criteria. Working well on a team requires solid interpersonal skills, self-awareness, and a drive to mentor, coach, or assist other team members. Explain to the interviewer why you see yourself as a team player, detailing your strong team-player skills and what you frequently contribute.

      Written by Kevin Downey on June 23rd, 2022

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  • Teamwork

    34. Tell me about a time you had to work with a difficult personality. How did you handle that relationship?

      What You Need to Know

      Managing working relationships can be one of the most significant skills you can gain! It's challenging to adapt your communication skills to someone else's style, especially when a communication breakdown occurs. Demonstrate that you're proactive and have a grasp of nondefensive communication. Your goal is to demonstrate an ability to amicably work with varying personalities and refocus the efforts away from the individual to the goals and betterment of the team. They're also keeping a keen eye out for any red flags. In the simplest terms, in this scenario, the last thing you want to do is make the interviewer think the challenging co-worker in this scenario was you.

      Written by Kevin Downey on June 23rd, 2022

      User-Submitted Answer

      "I had a corporate boss handpicked me for a job position. I gracefully declined the offer. After that, my boss began treating me differently in a harsh manner by assigning me difficult deadlines, late evenings and not including me in team events. After a couple of weeks, I asked for a meeting with her and addressed my feelings. In conclusion, by communicating openly and honestly while keeping it professional, we gained a more respectful working relationship."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This would be a complicated situation to be in, and it's wonderful that you could handle it directly and with professionalism. You organized this story-based example very well.

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  • Teamwork

    35. Rocket Mortgage is a very collaborative workplace. How do you collaborate with coworkers to solve problems?

      What You Need to Know

      Collaborators are encouraging and motivating team players. When there's a problem, they are proactive rather than passive. The interviewer at Rocket Mortgage wants to see that you are a leader who ensures that everyone's voice is heard. Many firmly believe you cannot have innovation without collaboration.

      This question delves into your concept of teamwork and whether you'll compliment their teams. Frequently, you'll encounter coworkers who focus solely on their ambition and goals rather than collaboration or teamwork. Sometimes this is unavoidable, which is why the purpose of this question is to assess how well you work and collaborate with others. Offer an example of a rewarding collaborative experience in a team environment. Describe your part in it, your positive take on it, and the rewards of the experience without emphasizing your contribution. Show off your team skills by giving an example of working with your coworkers. Demonstrate the communication techniques you employed and your contribution to the project.

      Written by Kevin Downey on June 23rd, 2022

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