Tell me about a time when you led a team. What was your biggest success factor?
At Olive Garden, we value leadership skills and are looking for strong leaders to join our team and lead our company into even greater success. When was the last time you led a team? What was your approach to leadership? What leadership values did you incorporate?
"Our company had a sales contest last month, and I was asked to be our team leader for the challenge. I enjoyed that responsibility, and we ended up winning the reward in the end because my team increased sales by the highest percentage."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Just recently, I took the role of being a FOH Trainer for the Host Team. I can observe, teach, and coach the new hosts and the veteran hosts. I have implemented some rules with the host team and shared it with the management team to follow up. Hosts are required to check in with a manager, and they are required to recommend a beverage when seating our guests. I am happy to say the hosts are engaged, guests are more knowledgable with beverages, and our beverage score/sales are going up!
Rachelle's Feedback
This is an awesome accomplishment and you should be proud! I have reworded this slightly to make a bigger impact.
"My biggest success as a leader has been increasing our beverage sales and overall beverage score. I recently earned a promotion to Front of House Trainer for the Host Team. Through observation, I saw opportunities to implement new and lucrative processes. Now, our hosts recommend a beverage when seating our guests. I am happy to say that the hosts are more engaged, our guests are more aware of our beverage offerings, and sales are up."
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