"I worked in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a shared waiting room. I took these methods and incorporated them into our setting. We did that twice weekly, which completely solved our scheduling problem."

"Recently, I had a patient recovering from anesthesia and should have been waking up. Instead, her vital signs were diminishing, and she was unresponsive. I looked at her IV and discovered she was still receiving anesthesia meds, even though she should have been taken off them after surgery. I quickly stopped the drip, changed out her IV with a bag of Normal Saline, and started giving her a fluid bolus. I called the doctor and anesthesiologist, who quickly came to the patient's room. They gave her some medication to reverse the effects of the narcotics, and her condition improved immensely."

Healthcare professionals use these skills daily, in some form or another. Think of an example where you discovered a patient's health was worsening because they were given the wrong IV drip dosage or where you implemented a new scheduling program to decrease patients' wait times. When you show you have these skills and have utilized them in the workplace, the interviewer will place you high on the candidate list.