How to Answer: Holland & Barrett Holdings puts customer service first. How do you ensure that you always put the customers' needs first?
Advice and answer examples written specifically for a Holland & Barrett Holdings job interview.
2. Holland & Barrett Holdings puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
Retail environments are competitive, and business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.
1st Answer Example
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
"A great policy to live by in everyday life is to treat others how you would like to be treated. Therefore, I would actively listen to the customer and ask them the appropriate questions. I would also, in that situation, discuss related products that may be of use to them but are not aware of yet. For example, if a customer is inquiring about protein powders to use, I would talk them through the different types (vegan versus whey) and flavors. I could then spark their interest in BCCAs, a supplement that people often use during training. Essentially, I would ensure I am polite and providing them with correct, beneficial information."
Rachelle's Feedback
Asking appropriate questions and then providing correct and beneficial information is a great approach to ensuring the customers' needs are met. If you have existing customer service experience, I recommend changing your phrasing from 'I would...' to 'I do...' (The question is phrased 'how do you...' rather than 'how will you...'). If this is your first work experience - sticking to 'I would' and 'I will' phrasing is just fine :)