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NEW Asurion Interview
Questions

28 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 28

In your most recent position, what was the size of your client portfolio? Was that manageable for you?

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NEW Asurion Interview Questions

  1. 1.

    In your most recent position, what was the size of your client portfolio? Was that manageable for you?

      If you are interviewing for an account manager or sales related role with NEW Asurion, have you inquired into the size of portfolio that you are expected to manage?

      Disclose to the interviewer the size of your current, or most recent, insurance portfolio. Assure them that you are able to handle the volume required of you, should you be offered the position.

      Rachelle's Answer #1

      "With my current company I have a portfolio of $55M which I grew from $15M when I first started. I am comfortable with this volume but can certainly handle more if required. May I ask what the average Insurance agent's book of business looks like with NEW Asurion?"

      Rachelle's Answer #2

      "My most recent portfolio was smaller than I would have liked which is why I am seeking a new opportunity. My preference would be to have an active portfolio in the $25-30 million range."

  2. 2.

    What do you know about the culture at NEW Asurion?

      Before you interview with NEW Asurion it is very important that you do your research. This includes scanning the company website, checking for online customer reviews, going to Glassdoor.com to view any employee reviews, and perhaps speaking to anyone you know who already works in the company. Display to the interviewer that you are engaged in the interview process by doing your 'homework; on them.

      Rachelle's Answer #1

      "I have researched NEW Asurion a great deal and have found that your company maintains a strong focus on a family based atmosphere, even through your growth mode. I appreciate that your company rewards employee dedication through career growth and educational opportunities."

      Rachelle's Answer #2

      "Your company has a really impressive industry reputation and I would be thrilled to learn from your leadership team. From my research I find that you are very involved in the community and put a lot of efforts into developing your employees."

  3. 3.

    Tell me about your post-secondary experience and how it prepared you for a career with NEW Asurion?

      The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired.

      Assure the interviewer that you have gained transferable knowledge and that you are prepared to apply that knowledge.

      Rachelle's Answer #1

      "Every valuable piece of knowledge gained from my Bachelor of Business Administration Degree will be applied to my work with NEW Asurion. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to NEW Asurion."

      Rachelle's Answer #2

      "Although I do not bring industry specific post-secondary education, I do have some coursework completed that would be transferable to this role with NEW Asurion. These courses include business administration, portfolio management, and organizational behavior."

  4. 4.

    Have you ever worked in a cross-functional environment?

      If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer, especially if they are a larger organization.

      Maybe you headed a project which required you to collaborate with the members from the engineering and sales teams. You may have had the opportunity to organize a volunteer activity or team building exercise, company-wide. Share any challenges that came up and what you learned from the experience.

      Rachelle's Answer #1

      "I am regularly exposed to cross-functional teamwork in my current position. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."

      Rachelle's Answer #2

      "I have worked in a cross-functional setting for many years. Primarily with the HR department and the Accounting department. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."

  5. 5.

    How do you like to be recognized for your accomplishments?

      We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be recognized for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

      Rachelle's Answer #1

      "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is to be given words of kindness and recognition. I am easily encouraged and the best reward for me is to know that my hard work is being noticed."

      Rachelle's Answer #2

      "I do not particularly love public recognition so I would say that the best way to recognize me for my accomplishments would be an increase in responsibilities and continued autonomy."

  6. 6.

    What are your salary expectations?

      The best way to discuss your salary expectations are to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides opportunity for growth."

  7. 7.

    When have you had to think quickly in response to sudden change?

      Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.

      Rachelle's Answer #1

      "I am able to think quickly on the job and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant but luckily I work well under pressure. The presentation went well and our clients were very happy."

      Rachelle's Answer #2

      "The insurance industry can be quite volatile so I would suggest that I think quickly in response to change, multiple times per day. When I do need to pivot quickly, I do so in a safe and calculated way that can benefit all parties."

  8. 8.

    What causes you to feel dissatisfied on the job?

      Everyone will have their own particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

      Rachelle's Answer #1

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not a mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer #2

      "I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all but I don't like to feel as though I'm being taken advantage of."

  9. 9.

    The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?

      Being 'in-the-know' within the Insurance industry takes dedication as it is an ever-changing landscape. Talk to the interviewer about the ways in which you stay on top of new developments in the Insurance industry.

      Rachelle's Answer #1

      "I find it very exciting to research and study new trends and ideas in the Insurance marketplace. I have a few favorite blogs that I subscribe to. This way, I receive quick updates in my inbox every morning. If I find solid interest, or need clarification on any of the topics, I will research the concept or trend further."

      Rachelle's Answer #2

      "In order to stay up to date on insurance industry trends, I subscribe to a variety of google alerts. I am also an avid reader who follows industry influencers. With that said, I love to learn about new resources! Which are your favorite methods of staying on top of industry trends?"

  10. 10.

    How would you describe your relationship with your customers or clients?

      Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for strong customer and client relationships.

      Rachelle's Answer #1

      "My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."

      Rachelle's Answer #2

      "My customer and client relationships are most important to me. A happy client is a client that will help me to achieve my targets and goals. Happy clients offer referrals and give you their business because you have developed a great amount of trust with them. My client relationships can best be described as valued, nurtured, and well-crafted."

  11. 11.

    When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

      After researching NEW Asurion, do you feel that they have a strong reputation based around customer relationship? Talk to the interviewer about your preference around number crunching vs. customer facing. No matter your preference, be sure to highlight your ability to be a proud face of the company.

      Rachelle's Answer #1

      "I am more of an analyst type and do prefer to be in the background, making the numbers happen. With that said; I am still a people person and would always put my best face forward in any customer facing situation."

      Rachelle's Answer #2

      "I am definitely more of a face to face communicator. I love being in the buzz of it all and I thrive in customer facing situations. I am also able to work in the background, when needed."

  12. 12.

    What type of work environment allows you to be the most productive?

      Are you able to be productive in any environment? Are there particular types of environments that you find distracting? Discuss your preferences with the interviewer. Be sure to research the type of environment that is offered in this position prior to the interview.

      Rachelle's Answer #1

      "I understand that your work environment is very collaborative. I come from a similar environment and found that I could be very productive when there was the "

      Rachelle's Answer #2

      "I work well in a high pressure, demanding environment that requires you to work smart and make your mark."

  13. 13.

    At NEW Asurion we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?

      Interviewing, vetting, and hiring a new team member is an expensive and time consuming effort for any company. Assure the interviewer that if you were hired on with NEW Asurion that you plan to stay long term.

      Rachelle's Answer #1

      "As you can see on my resume, I have strong tenure with my previous employers. I would love nothing more than to find a long-term home where I can naturally grow. Over the next 5 years I would love to be promoted within NEW Asurion as I prove my strengths and abilities."

      Rachelle's Answer #2

      "In 5 years I would like to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."

  14. 14.

    Have you obtained any Insurance related certifications or licenses?

      Some positions within NEW Asurion will require you to hold special certification or licensing. These requirements may be different depending on the State that you are working in as well. Talk to the interviewer about any additional certifications you may hold and be sure to ask about their expectations and needs.

      Rachelle's Answer #1

      "In 2009 I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"

      Rachelle's Answer #2

      "I am newer to this industry and just recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well prepared for career growth at NEW Asurion."

  15. 15.

    Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?

      Most organizations prefer to hire candidates who can apply creative thinking when needed, but can also follow protocol and guidelines. Assure the interviewer that you are an individual who can achieve both.

      Rachelle's Answer #1

      "In the workplace, I naturally lean towards my preference of straightforward rules and expectations. From there, once I am comfortable in my knowledge base, I can start to think outside of the box. So - to answer your question - I would say I bring a healthy balance of both."

      Rachelle's Answer #2

      "I am most comfortable when my creativity is challenged. I like to think of new ways of working, and create alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."

  16. 16.

    Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?

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  17. 17.

    How do you feel globalization has affected the Insurance industry?

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  18. 18.

    Since beginning your career in Insurance, what do you feel has been the most significant industry change?

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  19. 19.

    Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?

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  20. 20.

    Within NEW Asurion many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?

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  21. 21.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

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  22. 22.

    Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

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  23. 23.

    What leadership qualities do you possess?

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  24. 24.

    How do you respond to feedback?

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  25. 25.

    Do you think honesty is always the best policy?

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  26. 26.

    When have you shown great integrity at work?

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  27. 27.

    Do you feel performance should be rewarded over experience?

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  28. 28.

    How often do you take work home with you?

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