Tell me how you handle negative feedback.

How to Answer
Answer Example

The key thing to emphasize as you answer this question is that you don't view failure or unfavorable feedback negatively. Instead, discuss how you view them as learning opportunities. Talk about how you carry the lesson(s) you learned with you. Try to show that you view any feedback in a positive light. If you can provide an example of a time when you learned something from feedback you received, definitely mention it.

"Occasionally, I receive negative feedback from clients, colleagues, or my manager. It happens. When it does, I try not to take it personally. Instead, I thank the person for their input, and I examine it to see what I can take away from it. Several months ago, a customer mentioned on the phone that I was a little heavy-handed with how frequently I was contacting them. I know it's important to reach out to my accounts but from this feedback I learned that I should be more considerate when it comes to what each specific client prefers. Now I also take into account if there are any external variables that might impact when a time is good for a client to speak or not. I want to be available, but I also don't want to annoy clients. I appreciated this feedback and took it to heart."

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How to Answer: Tell me how you handle negative feedback.

Advice and answer examples written specifically for a Facebook job interview.

3. Tell me how you handle negative feedback.

How to Answer

The key thing to emphasize as you answer this question is that you don't view failure or unfavorable feedback negatively. Instead, discuss how you view them as learning opportunities. Talk about how you carry the lesson(s) you learned with you. Try to show that you view any feedback in a positive light. If you can provide an example of a time when you learned something from feedback you received, definitely mention it.

Answer Example

"Occasionally, I receive negative feedback from clients, colleagues, or my manager. It happens. When it does, I try not to take it personally. Instead, I thank the person for their input, and I examine it to see what I can take away from it. Several months ago, a customer mentioned on the phone that I was a little heavy-handed with how frequently I was contacting them. I know it's important to reach out to my accounts but from this feedback I learned that I should be more considerate when it comes to what each specific client prefers. Now I also take into account if there are any external variables that might impact when a time is good for a client to speak or not. I want to be available, but I also don't want to annoy clients. I appreciated this feedback and took it to heart."

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