"In today's day and age, patient confidentiality is important to prevent the theft of personal data and I pay attention to the small things in my work to prevent this from happening on my end. In my current role as a Medical Lab Tech, patient records are viewed via an EHR so I always ensure that I log out of the system and the PC when I am done viewing and/or editing a patient record. While we don't have a lot of foot traffic in our area, it's always best to follow the policy of logging out of an unmanned workstation. When on the phone, I always follow protocol to verify that the caller is indeed the patient by verifying personal information."

"Having spent most of my time working in a retail pharmacy setting, patient confidentiality needs to be held in the highest regard. When I am working with patients, we have a side table where conversations can be had regarding medications, dosages and questions that the patient has. I maintain a quiet voice to ensure that no other customers around can hear. Behind the counter of our pharmacy, I take the time to ensure that any printed patient records are filed immediately or recycled in a confidential bin if necessary. The computer system we work off of has instant sign in and sign off procedures to ensure that no one else can walk up and see a patients record as well."