How to Answer: DaVita prides itself on providing excellent customer service. How do you provide excellent customer service?
Advice and answer examples written specifically for a Davita job interview.
1. DaVita prides itself on providing excellent customer service. How do you provide excellent customer service?
Why the Interviewer Asks This Question
Companies that provide excellent customer service welcome customers/clients/patients with a smile and a greeting, listen to what they have to say, and go above and beyond to make them and their loved ones happy. The interviewer asks this question to determine if your values align with theirs. The interviewer wants to hear how you provide excellent customer service to see if you will be a good fit for the DaVita team.
Written by Krista Wenz on May 23rd, 2022
Focus Your Answer On
Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers how you want to be treated. Describe the actions you take to provide excellent customer service to all, showing the interviewer you will be an asset to their team if hired. If you have received an award or recognition for the customer service you provide, be sure to include that in your response.
Written by Krista Wenz on May 23rd, 2022
Answer Example
"I value excellent customer service when I am the customer and provide the same service to my patients and their loved ones. I greet everyone with a smile; I introduce myself and ask their name and how they are doing. I listen to their needs and provide a solution. I ask them if they have questions and clarify anything they do not understand. I thank them for trusting DaVita to provide quality care and give them my business card and let them know they can call me anytime with any questions."
Written by Krista Wenz on May 23rd, 2022