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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
The interviewer needs to assess whether you will commit yourself to excellence. Assure the interviewer that you take customer service seriously. Use an example of a time when you have gone over and above the general expectations in order to make a guest happy. Be sure to acknowledge the customer service efforts that Daimler puts forward.

James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"Daimler and Mercedes have a reputation for excellent customer service, which is a commitment that I share. I go above and beyond with my customers by keeping my promises to them. I have a very strong sense of organization and I always follow up when I say that I will. My customers appreciate my sense of responsibility and respect for their time."

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Written by James McMechan
28 Questions & Answers • Daimler AG

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