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29 Questions and Answers by Carly Zucker

Published August 23rd, 2018 | Carly Zucker is an Instructional Designer who creates training for higher education, K-12 and organizations, with an additional background in corporate recruiting.
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Question 1 of 29
What questions do you have for me?
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1.
What questions do you have for me?
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of questions you could have found the answers to from a simple Google search.

Carly's Answer #1
"Here are some sample questions:

- How many hours do tutors typically work?
- How long does it take to gain a steady base of students?
- What is your favorite part about working for Chegg?
- Do tutors have access to supplemental materials to use in their lessons?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the biggest change in this industry over the past 3 years?
- Is there any reason why you would not hire me?"
Carly's Answer #2
"Thank you for asking - I do have a few questions. What methods do tutors use to communicate with students? How often do students usually meet with the tutor? What is the training process like for tutors?"
2.
If you had a student who was feeling really overwhelmed, what advice would you offer them?
We have all felt overwhelmed at some point. Students at Chegg often lead busy lives and may be feeling the pressure to be perfect. It's important that you can offer some advice to not only get them back on track but to help them feel more confident. As a tutor you can make a big impact in the lives of your students.

Carly's Answer
"If a student is feeling overwhelmed it is sometimes due to them being unorganized. I offer them tips on how to better track their work and divide if over the week so that they feel less overwhelmed."
3.
What do you think makes for a successful tutoring session?
You may only tutor a student for 30 minutes, and in that time you want to ensure that they are being helped and leave the session feeling like it was success. Successful sessions are what keep students coming back. How do you know when a session has gone well? Is it feedback from the student? Is it goals being met? What do you do to ensure that each session is considered a success.

Carly's Answer #1
"No session is ever perfect, but I can definitely tell when a session has been a success. If my student was engaged, actively participating and able to reach their goals, the session was successful."
Carly's Answer #2
"For me a successful session is all about the student working towards their goals. If our goal at the beginning was to work through 5 math problems and we do, that's a success in my book."
4.
Can you tell me about a time that you struggled in a class or on an assignment and what you did to overcome it?
Many students come to Chegg because they are struggling in a class and they need help. Sometimes the most successful tutors are those that can relate to their students and share their experiences. Have you ever felt discouraged by a class or an assignment? What strategies did you use to overcome it and be successful?

Carly's Answer
"I really struggled in my Introductory Psychology course when I was a freshmen. One thing I did to overcome this was forming a study group. We met weekly, and that group really helped me talk through my issues and helped me prepare for our exams."
5.
What would you do if a student asked you a question that you didn't know the answer to?
Although Chegg expects their tutors to have done well in the subjects that they are tutoring in, no one is perfect. What would you do if a student asked you a question that you did not know the answer to? How would you still help them?

Carly's Answer
"I would not tell them, 'I don't know, next question.' I would instead tell them that I needed a moment to look into it then I would research the question. If the research took too long I would move to the next question and followup with them after the session."
6.
At Chegg we seek to hire those who are passionate about helping students succeed. How would you describe your teaching or tutoring style?
Chegg does a screening of all of their potential hires to make sure that they love to help students. Because Chegg allows tutors to work remotely and has a lot of flexibility, they receive many applicants. So what makes you stand out? If you have ever heard of an 'Elevator Pitch' - this type of interview question is a great reason to have one! Why do you love what you do? What makes you the best, and most engaged, potential hire for Chegg? Briefly discuss your teaching or tutoring style and close by giving an example of a time when you were recognized for your tutoring or teaching methods.

Carly's Answer #1
"I knew I wanted to tutor after an amazing tutor helped me in my Calculus class my first year of university. I would say that my tutoring style is very hands on. I like to give my students examples to practice and I coach them throughout it. I also challenge my students to connect the material to their own lives, I know that this will lead to better retention."
Carly's Answer #2
"When I am tutoring I try to make sure that I am acting as 'guide on the side' as oppose to 'a siege on the stage'. I let my student get as much practice as they can in each session. I also check in with them at the beginning to see where they are and allow their goals and progress to determine how I proceed with the session. A good tutor knows how to customize their session for their student."
7.
What value do you see in working one on one with students?
Students benefit immensely from receiving one on one attention. Why is this? Why is tutoring so important? Name a couple of benefits that you have received from being a tutor or from tutoring others.

Carly's Answer #1
"When you are in university, you sometimes feel like a number in a class of 200 other students, I know that I did. Getting one on one help can be so beneficial because it allows you to ask specific questions and get individualized coaching."
Carly's Answer #2
"Every learner has different needs, and it is impossible for a teacher to meet the needs of all of their students. Tutors act to fill in these gaps. One on one sessions allows students to ask any question they have and get the personalized attention that they need."
8.
What resources do you most often recommend to students?
Chegg is of course a great resource for students, but what are some others? Maybe you use YouTube or follow a blog that has helpful information and links. Offering resources to your students can help them out after their session with you.

Carly's Answer #1
"I always recommend specific journals based on the topic. I was surprised by how many students do not know how to use an academic database. I am always happy to help them find the best journal that meets their needs."
Carly's Answer #2
"There are many fantastic resources out there. I always like to use video tutorials that I find on YouTube. There is this one channel that makes rap about different historical events, I always recommend that to my students that are taking history classes."
9.
At Chegg we believe that students deserve support 24/7. What are some strategies you use to support your students?
If you have tutoring experience, now is the the time to share some of the ways that you have helped your students. What do you do when a student is getting frustrated? What's your go to advice?

Carly's Answer #1
"I have been tutoring for the past two years and I definitely have some go to strategies. My students feel supported when they know I am listening, so I make sure I keep eye contact with them and check in for clarification. I also encourage them and celebrate their successes with them. If they have mastered a formula, I am going to give them a high five!"
Carly's Answer #2
"I know how important it for my students to feel supported. One of the ways I support my students is through constant feedback. Not only does this show them that I am listening, but it gives them the encouragement or feedback they need to successfully tackle a problem."
10.
At Chegg we offer multiple services to students besides tutoring. Can you describe one of these services for me?
Answering this question will show the interviewer that you have done your research. Look on Chegg's website and read up on each service.

Carly's Answer #1
"I know that Chegg offers textbook rentals and eBooks. I was actually able to save a lot of money last semester by going with eBooks instead of paper."
Carly's Answer #2
"Another service that Chegg offers besides tutoring is Test Prep. Students can take courses, buy books and practice with online courses. I might actually try this service to help with my upcoming GRE test."
11.
How do you like to encourage ideas in others?
Encouragement to others is a great skill to possess. Sometimes all a student needs is a little encouragement from their tutor in order to share their best ideas. Talk to the interviewer about your ability to encourage creative ideas in others.

Carly's Answer #1
"I like to encourage my students to be creative in their thinking and to not be afraid to share with me. I tutor students in writing and sometimes they think that their ideas will not work for their paper. I let them know that there is no bad idea and in order to make progress in their work they need to be willing to share."
Carly's Answer #2
"I encourage people to tap into the best parts of themselves. It helps to ask probing questions to get them to generate ideas on their own. It's amazing how much progress you can make in a tutoring session if you can just give your student the support that they need."
12.
Tell me something about yourself that I wouldn't know from reading your resume.
Sometimes a great way to build a relationship with your students is by sharing a common interest. The interviewer would like to get to know you apart from what is written on your resume. You are certainly not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate!

Focus on special non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. If you are part of a club at university you could always talk about that.

Carly's Answer #1
"I am a member of a A cappella group at school. I have been a singer since I was a little girl. I love to sing whenever I can."
Carly's Answer #2
"I am bilingual in Spanish and have some proficiency in French and Italian, too. I also am a huge Harry Potter fan and could pretty much quote each book to you!"
13.
Our tutors work remotely. What kind of tools have you used in the past for online communication or tutoring?
Working remotely means a different way of communicating with your students and the support team. If you have taught online, talk about the platform that you used. If you have not taught online, what are some tools that you use or could use to communicate online?

Carly's Answer #1
"I previously taught online for young students in China. My company had it's own online platform which had a couple of great tools like a messaging box and and drawing tool which was great for helping to illustrate different words. We used an online messenger to communicate with the staff."
Carly's Answer #2
"I have never taught online, but I believe that I have excellent communication skills in an online space. I find the instant messenger is great for quickly resolving a problem, and if that doesn't work I am not afraid to pick up the phone."
14.
What strategies do you use to engage your students?
It is not unusual for students to lose interest in a tutoring session, maybe they have had a long day or they don't want to be in the session. It's important that you know not only how to engage your students but how to engage them online. Chegg has an online platform that they use for their sessions, it's available to view on their website and would be helpful for giving you ideas of how you could engage students as a Chegg tutor.

Carly's Answer #1
"I have definitely had students that did not want to be in my session in the past. I like to start my sessions by connecting with my students, I ask them about there day and get a sense of where they are at. I also make sure that I ask them a lot of questions so that they are an active participant throughout the session. If I can think of a real world or fun example for the session, I always use that to get their attention."
Carly's Answer #2
"It is so important that my students are engaged in my lessons. I find that the best way to keep them engaged is to give them examples that they have to solve. I noticed that your platform has a whiteboard function. That is great because in my face to face tutoring sessions I often use the whiteboard to draw out different examples. Many of my students are visual learners, so I think visual elements can make a session more engaging."
15.
Tutoring is not always easy and you may find yourself in a stressful situation. How do you handle stress on the job?
Are you someone who is able to handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to manage pressure on the job. If things have ever gotten stressful when you were tutoring or teaching, share that experience.

Carly's Answer #1
"I have definitely felt the pressure when I am tutoring and I am having difficult getting the student's attention. One strategy I have found is to try to reconnect with the student and look away from the problem for a moment. This usually calms us both down."
Carly's Answer #2
"I am taking a full course load so I definitely get stressed out sometimes. One way that I handle stress is to take care of myself outside of school and work. I make sure that I get enough sleep and that I eat well."
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29 Chegg Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. What questions do you have for me?
  2. If you had a student who was feeling really overwhelmed, what advice would you offer them?
  3. What do you think makes for a successful tutoring session?
  4. Can you tell me about a time that you struggled in a class or on an assignment and what you did to overcome it?
  5. What would you do if a student asked you a question that you didn't know the answer to?
  6. At Chegg we seek to hire those who are passionate about helping students succeed. How would you describe your teaching or tutoring style?
  7. What value do you see in working one on one with students?
  8. What resources do you most often recommend to students?
  9. At Chegg we believe that students deserve support 24/7. What are some strategies you use to support your students?
  10. At Chegg we offer multiple services to students besides tutoring. Can you describe one of these services for me?
  11. How do you like to encourage ideas in others?
  12. Tell me something about yourself that I wouldn't know from reading your resume.
  13. Our tutors work remotely. What kind of tools have you used in the past for online communication or tutoring?
  14. What strategies do you use to engage your students?
  15. Tutoring is not always easy and you may find yourself in a stressful situation. How do you handle stress on the job?
  16. What do you expect to make hourly for your services?
  17. List the top 3 skills that you have acquired in your last role.
  18. Give an example of when you used your listening skills to solve a problem.
  19. If a student was getting off topic and distracted, what are some strategies you would use to get their attention?
  20. Why do you want this job with Chegg?
  21. Tell me about your greatest work related or school related accomplishment.
  22. The education industry is constantly changing. When have you had to adapt to change?
  23. Tell me about an organization or group outside of work that you contributed to.
  24. At Chegg we offer a comprehensive internship search. Have you had an internship before? Why are internships important?
  25. At Chegg we believe in making tutors available 24/7. What times are you available to work?
  26. At Chegg, we seek to hire individuals who are passionate about disrupting education. Why is disruption a good thing?
  27. Our Chegg tutors have the chance to inspire and motivate their students. Tell me about a teacher, tutor or mentor who affected your life in a positive way.
  28. Take a few minutes to walk me through your post-secondary education. Tell me about your major and why you chose it?
  29. In this position you may tutoring individuals who are underage and/or vulnerable. We do full background checks on all of our employees. Are you willing to comply?
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