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Boston Children's Hospital Interview
Questions

30 Questions and Answers by
Darby Faubion has been a Nurse and Allied Health Educator for over twenty years. She has clinical experience in several specialty areas including pediatrics, medical-surgical, critical care, and hospice.

Question 1 of 30

Boston Children's Hospital values the opinions of our employees. If you were responsible for hiring someone, what qualities would you look for in a candidate?

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Boston Children's Hospital Interview Questions

  1. 1.

    Boston Children's Hospital values the opinions of our employees. If you were responsible for hiring someone, what qualities would you look for in a candidate?

      There is more than one reason for asking this question. First, the interviewer wants to know what qualities you think are important to perform this job. Second, and most importantly, your answer will tell the interviewer if you hold yourself to the same standard as you do others. If you want to see certain characteristics in your peers, you should be able to tell the interviewer with confidence that you possess those traits, as well. This question is one that interviewers often use to distinguish sincerity on the part of the candidate.

      Darby's Answer

      "I believe that honesty is important no matter what job title a person holds. I have found that being honest with people creates an atmosphere of mutual trust and respect. Those qualities, I feel, are essential when building rapport with patients and co-workers."

      Darby's Answer

      "I always look for people who are passionate about what they do. It's easy to tell if someone loves what they're doing. When someone is passionate about their job or career, they have a sense of happiness when you talk with them about it."

  2. 2.

    Boston Children's Hospital offers well-child care as part of our pediatric care clinic. Part of well-child care is giving age appropriate immunizations. Have you ever been responsible for doing well-child evaluations and giving immunizations?

      Well-child care includes routine hearing and vision screenings, and immunizations. While not all pediatric healthcare providers offer well-child care, those who do must hire or train employees in the proper education regarding and administration of immunizations. Any experience you in this area or a willingness to be trained in well-child care could be a plus for you with the interviewer.


      Darby's Answer

      "Yes, I do have experience working with KidMed programs. I used to work in a local health unit and was responsible for well-child screenings and for providing immunizations. The fact that Boston Children's Hospital offers well-child care is one of the things that attracted me to your facility."

      Darby's Answer

      "Until now, I have only worked pediatric critical care. Knowing that Boston Children's Hospital offers well-child care is one of the things that attracted me to your facility. I realize I may have to have some training to work in the well-child area and am willing to participate in whatever training is necessary."

  3. 3.

    Can you think of a time you had a disagreement with a co-worker and, if so, how did you resolve it?

      Any time you work with someone else, there is a chance of having a disagreement about something at one time or another. The interviewer knows this. It's human nature for people to have their own opinions. What is important to the interviewer in this question is whether or not you are willing to compromise and work through difficult situations with your co-workers. Being unwilling to compromise or find alternative solutions to a dispute can affect everyone on the team, even if it is indirectly. Sharing a personal experience is OK, but do not embellish it to 'be the hero.'

      Darby's Answer

      "I believe if we think about it, each of us could remember at least one disagreement with a friend or co-worker. Although I consider myself to be pretty easy-going, I am also very passionate about my patients and the care that they receive. I have been aware of disagreements between other co-workers, but really like to think of myself as more of a peacekeeper. I feel like professional people should be able to discuss things logically and come to an agreement that is satisfactory for everyone involved."

      Darby's Answer

      "I have always tried to be someone that is easy to talk to and genuinely try to avoid conflict. I understand that tensions can run high, especially when dealing with critical issues, but I am of the opinion that professional people should be able to talk to one another rationally and work together to resolve conflicts without arguing."

  4. 4.

    Boston Children's Hospital puts forth our best effort to help break barriers that interfere with patient care. Can you think of anything that may create a barrier to us being able to provide patient care to our pediatric patients, and how would you resolve the issue?

      Anything that delays the implementation of a plan of care can be a barrier. This question gives you an opportunity to show the interviewer your problem solving skills. Share your thoughts on resolving barriers to care.

      Darby's Answer

      "One of the most common barriers to care is the lack of patient or caregivers. Many times I have seen patients or their responsible party refuse care because they do not understand the treatment plan. I believe taking a little extra time to explain what care needs to be provided helps to alleviate anxiety for the patient/caregiver and allows the healthcare provider to complete their job effectively."

      Darby's Answer

      "I think that prioritizing what job needs to be done first and taking the time explain any treatment or procedure to the patient and/or caregiver will prevent delays as the plan of care is being implemented. Sometimes a simple bedside conversation can make things run much more smoothly."

  5. 5.

    Pediatric care, while rewarding, can be very stressful. What are some ways you may suggest for Boston Children's Hospital to do that may allow employees a chance to confront and release workplace stress?

      Stress in the workplace is inevitable, but it is important that it is addressed. Healthcare providers often internalize stress and have been known to carry those frustrations home after work. Do you have suggestions for helping to address work-related stress? Share your thoughts with the interviewer.

      Darby's Answer

      "I think that offering a little extra time at shift change, maybe 10-15 minutes, for staff to not only give report on the patients, but to express any stresses or issues that were experienced that day would be very helpful. We can't go home and talk about issues of the day or how a certain case made us feel because we risk compromising a patient's right to confidentiality. However, in report with our co-workers, we can share our feelings and get support from people who really know how we feel."

      Darby's Answer

      "I have had this same conversation with some of my peers before. Many people who work in high stress areas say that they would prefer to work longer hours 3-4 days a week rather than 8 hours a day for five or more days. Having a schedule with more time off allows for some down time and an opportunity to unwind and come back to work refreshed."

  6. 6.

    Do you have any previous experience working with pediatric patients?

      As a pediatric care facility, Boston Children's Hospital values the expertise of those with pediatric experience. However, do not let a lack of pediatric experience be a deterrent to applying for employment here. Often times employers like to hire less experienced workers and train them. If you have pediatric experience, share it. If you do not, tell the interviewer why you are interested in this specialty area.

      Darby's Answer

      "I have worked with pediatric patients previously, but not in a specialty facility. I have always wanted to concentrate on pediatrics as a specialty which is why I chose to apply at Boston Children's Hospital. I'd love to see what employment positions you have that would be a fit with my education and experience."

      Darby's Answer

      "I worked in a pediatrician's office for two years and loved it. I have wanted to make a move in my career where I can learn more skills and have more hands-on experience but stay within the pediatric realm of care."

  7. 7.

    At Boston Children's Hospital we strive to attract and retain a highly skilled, talented, and diverse workforce. What are your thoughts on diversity in the workplace and can you share a personal experience with diversity in the workplace?

      When going to work for a company as large as Mercy Health Systems, diversity among peers and clients should be expected. Some people are intimidated when faced with learning new cultures and beliefs, but in the healthcare industry, it is crucial to provide effective care. The interviewer wants to know that you are open to meeting and learning about new people and becoming an integral part of the team. Be positive with your response.

      Darby's Answer

      "The largest diverse group I worked with was probably when I did my clinical rotation at University Medical Center. I was afforded the opportunity to meet people from different cultures, religions, and professional backgrounds. It gave me an eye-opening experience of how many wonderful people there are!"

      Darby's Answer

      "I think diversity in the healthcare industry is essential. People from all over the world now call our country their home. I believe learning about and showing an appreciation for people from different walks of life only makes us stronger as we build upon the common bond of caring for others."

  8. 8.

    Here at Boston Children's Hospital we want to go the extra mile to help make hospital stays as comfortable as possible for children. Do you have any ideas of ways that could make a patient's stay more pleasant or comfortable?

      Being sick and/or hospitalized can be a frightening experience, especially for children. Boston Children's Hospital realizes that anxiety can impede treatment and healing times and seeks to find team members who are willing to put forth the necessary effort to make children feel as comfortable as possible. If you have any ideas to help create this kind of atmosphere, share it.

      Darby's Answer

      "I think it is such a great thing that Boston Children's Hospital wants to make children more comfortable. My experience working with children has been that children love to create things and have those things displayed. One idea of something fun would be to give pediatric patients a blank ceiling tile, allow them to paint it, and then display it along the ceiling in place of a previously blank one. With this idea, the child's art becomes a permanent part of the pediatric facility and can be enjoyed by patients and family now and in the future."

      Darby's Answer

      "I would love to see an activity room where children who are not contagious can meet and greet one another. I feel like when children see that others are going through something and being brave, they become brave themselves. An activity area would also give parents of the children an opportunity to develop a support system."

  9. 9.

    Boston Children's Hospital has volunteers who work in many areas of our facility. Have you ever been a volunteer in any healthcare setting, and if so, what was your favorite part of being a volunteer?

      Pediatric patients, when possible, like to be engaged. With this in mind, many pediatric facilities such as Boston Children's Hospital recruit volunteers to participate in different activities with children and their families. While volunteering is not likely to be a requirement for employment with :company,: a willingness to give of yourself without expecting compensation tells the interviewer that you are active and willing to go the extra mile when needed. Share any experience or thoughts you have.

      Darby's Answer

      "I think utilizing volunteers with pediatric patients is a great idea. I loved volunteering with children. Some of the simplest things like coloring or working puzzles seemed to put a smile on their faces."

  10. 10.

    Has there ever been a particular case that was difficult for you, and what did you take away from that experience to help you later?

      A day in the life of a healthcare provider is never 100% predictable. There are times when unexpected situations arise. Learning to accept challenges and carry what we've learned with us is a valuable asset. What is something you've experienced that you learned from?

      Darby's Answer

      "One situation I can think of taught me the importance of having a Living Will. One of my patients was admitted to the hospital with pneumonia and while he was in the hospital, it was discovered that he had lung cancer. His condition deteriorated quickly and he became unresponsive. His children did not agree on the extent of care they wanted him to receive and, for a while, it left us unable to proceed with certain treatments. I now encourage everyone to discuss their wishes with loved ones and to put those wishes in writing because anyone can suffer an emergency situation at any given time. Having provisions in place takes such a burden off of loved ones who often don't know what to do."

      Darby's Answer

      "One of the most difficult situations I can remember was a young woman whose mother had been admitted to hospice care. She and her mother had not spoken for several years and it wasn't until someone notified her that the daughter knew her mother was terminally ill. It made me appreciate those I care for and also made me think about relationships I had with people that I felt like needed to be mended."

  11. 11.

    What makes you think you will be successful at Boston Children's Hospital?

      Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Boston Children's Hospital. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

      Darby's Answer

      "I know I will be successful in this role because I have been working in this industry for five years with great training and under excellent leadership. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career and look forward to becoming an integral part of Boston Children's Hospital."

      Darby's Answer

      "I believe I will be successful with Boston Children's Hospital because I have the skills outlined in your job description and a strong desire to grow and develop more skills. I have researched Boston Children's Hospital and feel that my personal goals and patient care philosophy aligns well with this company. I look forward to seeing where I can be best utilized at Boston Children's Hospital."

  12. 12.

    Boston Children's Hospital works diligently to uphold the highest standards of care. Do you have a clear understanding of the HIPAA law?

      HIPAA (Health Insurance Portability and Accountability Act of 1996) is part of United States legislation that provides data privacy and security provisions for safeguarding medical information. Before receiving care or becoming an established patient at medical facilities, patients/responsible parties must sign a HIPAA compliance form which acknowledges they understand that their medical information is protected under federal guidelines. They must also list the name(s) of anyone who is able to receive information regarding their medical care or health. Without proper authorization, no one can legally obtain this information. It is crucial for anyone working in healthcare who may be responsible for handling any patient information to understand this law and abide by it strictly. Share any knowledge or experience you have with the interviewer.

      Darby's Answer

      "I am very familiar with HIPAA guidelines and why they are in place. I appreciate the fact that my medical information is protected by such a specific law and respect the rights and privacy of those for whom I provide care by abiding by those guidelines."

      Darby's Answer

      "I do have a clear understanding of HIPAA regulations. I have taught continuing education classes on HIPAA and firmly believe that abiding by those guidelines is one thing that helps us build a strong relationship with our patients. All patients want to know that we protect and safeguard their personal information."

  13. 13.

    Are you currently taking any mood altering drugs?

      While all people have an expectation of privacy regarding any medical condition, healthcare providers are expected to disclose any medical condition they have or medications they are taking with their employer. This is not meant to compromise confidentiality, but may be necessary in the event of an emergency. If you are taking medications, be sure that you can present a current prescription if asked. Remember, to be honest.

      Darby's Answer

      "I don't take any medications at this time. A few years ago I went through a divorce and I took an anti-depressant. I have not taken any medications for over a year now."

      Darby's Answer

      "I have taken Prozac for the last two years. I experienced mild depression after the death of my sister and my primary doctor prescribed this. Other than this medication, I only use over the counter pain relievers and herbal supplements."

  14. 14.

    As you know, Boston Children's Hospital is a pediatric care facility. Is there a sub-specialty within pediatrics that you are interested working in?

      There are many specialty areas to choose from as a healthcare provider. Pediatrics is a specialty, but there are also sub-specialties. Examples include: orthopedics, pediatric psychology, asthma and allergy care. This question offers you an opportunity to share your interests with the interviewer. Don't be shy. Being open may just land you in the exact position you want!

      Darby's Answer

      "I love pediatric psychology! The human mind is so interesting to me. I've worked with adults who have mental health issues, but pediatric mental health is a world of its own. I believe I read that Boston Children's Hospital has a department devoted to pediatric psychology. I would love to discuss any employment opportunities you have in that department."

      Darby's Answer

      "I am new to pediatrics and haven't really settled on a specialty area where I'd like to work. One reason I sought out an employment opportunity at Boston Children's Hospital is the various specialty areas here. I look forward to having an opportunity to learn and grow here."

  15. 15.

    When you meet new people, what are some things you would like for them to know/recognize about your personality?

      Personality and character are two things that are closely related. For instance, someone with an honest character or good work ethic will tend to be more open about his or her beliefs as well as personal and professional expectations. The interviewer is looking for ques as to what character you may bring to the table, so to speak. It is important to remember, body language speaks volume and eye contact is a big indicator of your self-esteem, and your self-esteem is reflected outwardly in your personality. Be confident when you answer and make eye contact with the interviewer.

      Darby's Answer

      "I would describe my personality as approachable, light-hearted, and positive. I like to give more than I take and pride myself on being part of a team. I always put effort into making sure that people who meet me quickly see those qualities in me and continue to see me as that type of person."

      Darby's Answer

      "I am a very-easy going person and love to laugh and joke. Although I know there are times to be serious and focused, I still feel like we can have a good attitude and approachable personality. I would hope that people who meet me recognize that qualities in my personality."

  16. 16.

    One unfortunate thing that pediatric health care providers have to deal with from time to time is a child abuse case. Have you ever had to work with any cases of abuse?

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  17. 17.

    As much as possible, Boston Children's Hospital tries to offer flexible scheduling for employees. Is there a particular shift or certain days that would work best for you?

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  18. 18.

    What do you think is a good practice for a healthcare provider to help get assigned work done in a timely manner, but with as little stress as possible?

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  19. 19.

    While we realize changes happen in life, Boston Children's Hospital hopes to find employees who want to have a long-term working relationship with us. What changes in your life/career do you anticipate in the next 3-5 years?

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  20. 20.

    Has there ever been a time that you felt like you should have chosen a career that is not healthcare related?

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  21. 21.

    Here at Boston Children's Hospital, we encourage employees to be proactive in learning about changing medicine and important topics related to their employment positions. How do you make sure that your knowledge and certifications, if any, remain current?

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  22. 22.

    It is easy for people to feel overwhelmed at work, especially those who provide care for other people. What are some things that you do to unwind and give yourself a chance to relax and recharge?

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  23. 23.

    Boston Children's Hospital values education and tries to accommodate employees who are seeking to further their education by offering flexible schedules as much as possible. If you could further your education, what specialty or sub-specialty would you choose?

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  24. 24.

    Boston Children's Hospital likes to recognize employees for their hard work and contributions. Have you ever received an award or recognition for a job well done?

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  25. 25.

    Boston Children's Hospital values strong relationships among our staff and patients. What are some things you feel are important in relationship builder?

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  26. 26.

    Boston Children's Hospital has some positions available in a few different departments. Would you prefer to work in a position that involves more teamwork or a position that requires someone to work independently?

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  27. 27.

    When you were in school preparing for your career, what was the most difficult subject for you to grasp?

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  28. 28.

    What has been your favorite place to work in your career, and is it similar to what you think Boston Children's Hospital has to offer?

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  29. 29.

    If you could travel anywhere in the world, where would you go?

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  30. 30.

    Boston Children's Hospital values experience and expertise and tries to offer compensation based upon experience. What are your thoughts regarding people in the same position having different salaries based on experience?

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