Amcor Mock Interview
Practice 33 Amcor interview questions covering packaging innovation, sustainability goals, and operational excellence.
Question 12 of 33
Tell me about a time when you had to troubleshoot to solve a problem.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Troubleshooting is like reverse engineering - it takes skill, effort, and patience. You have to understand the problem to know how to work backward from it to find a solution.
Knowing how to solve problems with technical equipment is always a solid skill, and a great way to demonstrate your example. Show that you are insightful in your approach.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Last week, while operating the RT Scanner, I was receiving a repeated error. I entered in a few different codes, but that didn't solve the issue. I then did a hard reset. Then, I referred to the online manual for additional suggestions. It took a little time and patience, but I was able to resolve the issue without calling a technician."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"We do not have an IT department in my current office so whenever an issue arises, I am the person that my team calls. Troubleshooting is fun for me - it's like a new challenge every time. Google and IT related forums are often my best friend!"
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Anonymous Answer
We added an additional company where I currently work and all of the accounting is manual. I had to figure out how to go about doing the financials for that company since it would be manual input.
Cindy's Feedback
Great. This is a good example to show your troubleshooting and problem-solving skills in action. Try framing the answer in the STAR format. For example, the situation and task were that you were asked to do accounting with unfamiliar systems. What actions did you take to problem solve this? What was the result? If you'd like to learn more about how to use the STAR method and why it's effective, we have a guide you can reference, here: https://www.mockquestions.com/articles/Master Behavioral-Based Interviews Using The Star Method/
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