How to Answer: How would you deal with an angry customer while you were busy completing tasks?
Advice and answer examples written specifically for an Aldi job interview.
22. How would you deal with an angry customer while you were busy completing tasks?
Why the Interviewer Asks This Question
At Aldi, you will likely have tasks to complete each day and you may perform those tasks in an area where customers are shopping. The interviewer wants to hear that customers are your top priority. Explain that you would stop what you were doing and give the customer your full attention, then focus on how you would address and assist the customer resolve their issue. Be sure to mention that most challenging customers do not take much time, and they just want to know that their opinion is being heard. If you have any training in customer dispute resolution, this is a great time to bring this up as well.
Written by Rachelle Enns
Entry Level Example
"I would stop what I was working on and give them my full attention. If they needed help finding an item, I would escort them to where it was located. If they had a question about a price or sale, I would make sure I found the correct information to assist them. Whatever the issue, I would resolve it to its fullest, before returning to my assigned task."
Written by Rachelle Enns
Experienced Example
"I have received some training in customer dispute resolution and am more than comfortable dealing with angry customers. I know that most people who are upset, need to be heard. I would stop what I was doing and actively listen while showing that I understood the hardship or predicament. I would repeat back what they said to me, and then ask them how I can help. If it were an issue I couldn't assist with, I would get my supervisor right away."
Written by Jaymie Payne on October 27th, 2022
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Chad's Feedback