Top 25

Welfare Eligibility Worker Interview Questions

1. Tell me about your passion for helping people.
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Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports.
Source: careerplanner.com/Job-Descriptions/Welfare-Eligibility-Workers-and-Interviewers.cfm

Welfare Eligibility Worker Interview Questions

2 of 25

Why are you the best candidate for us?

User Submitted Interview Answers

1.
I understand the need to be able to listen and differentiated the tales from the truth.
 
2.
I am the best candidate because I am a hard worker. I am constantly trying to better my work ethics. I help co-workers when they are behind or out sick/on vacation. I am responsible and reliable. I am always striving for excellence. I learn quickly and grasp policies and procedures quickly. I would be a great asset to the company because I am always working. I have had several days where I have worked through lunch to provide customers great service and have came in on the weekends to complete any work. I am always willing to help a co-worker with their work. I am always willing to learn and receive constructive criticism on how I am doing in my position.
 

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Question
#3 of 25

Give me an example of a time when a company policy or action had a negative affect on people. What did you do to mitigate the negative consequences to people?

User Submitted Interview Answers

1.
When the customer was denied getting the benefits she applied for and I stepped in to assure the person that it was not the end of the world and maybe she would be able to come back in a week and start all over again, may her income may have changed since then.
 
2.
I have fortunatly not run into a situation like that.
 

Question
#4 of 25

What was your most difficult decision in the last six months? What made it difficult?

User Submitted Interview Answers

1.
Trying to decide which job I would take, because I was offered more tan one.
 
2.
How to get promotion. Not a lot of opening but a lot of competition.
 

Education Requirements

A Bachelor's degree is usually required for an entry level position.

Question
#5 of 25

As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?

User Submitted Interview Answers

1.
Eligibility decisions are most often based on rules and standards. The rules are there to be followed and are not mine to change. Therefore I can move on knowing I have done the best I can within the framework of those rules.
 
2.
I make sure that I have all the facts available to me. I do not find it difficult to move on from difficult decisions, they must be made for certain reasons and I find that it is ok to do so.
 

Question
#6 of 25

Do you consider yourself a people person?

User Submitted Interview Answers

1.
I do consider myself a people person. I enjoy helping others in any way I can, and educating them regarding resources that are available to them.
 
2.
Absolutely. I love working and interacting with people. I especially enjoy helping people. It gives me a sense of accomplishment.
 

Question
#7 of 25

What made you decide to get into social work?

User Submitted Interview Answers

1.
I love working in the public eye and I am patient, considerate, understanding, helpful and a team player.
 
2.
I had occasion to need help. I was impressed with the demeanor of the person who helped us. I consider this position as entry level, and hope to offer more as I grow in the organization. It feels good to help people.
 

Question
#8 of 25

How do you maintain a positive attitude at work?

User Submitted Interview Answers

1.
I keep a positive attitude by telling myself I am a team player and knowing I am there to help people who can not help their self, it makes me feel good when I know someone left today and was able to go and have a meal tonight or somewhere to lay their head.
 
2.
I establish good relationships with fellow employees. Additionally, I do not take personal offense to remarks and actions that residents direct towards me. When things become hectic, I choose to remain calm, as my attitude, and response to situations is the one thing I can control.
 

Welfare Eligibility Worker Pros

1. Helping people. When I decided this is the field that I wanted to be in, I knew why, because I wanted to help people and make a difference in their lives. It does not matter how much money you make or what job/career you get into, eventually everyone wants to do something meaningful with their lives. That is a pro of being a Eligibility Worker. Knowing you want to make that difference and getting too. May 30th, 2012

2. help making people lives easier ; knowing i have kept a child from going to school hungry , helping a mother keep her children warm and safe gives; making sure an sick or elderly personcan afford thier medicine gives you a great feeling of accomplishment. October 31st, 2012

3. I Interview, gather and analyze information to determine eligibility of clients. July 3rd, 2012

Question
#9 of 25

Describe a recent unpopular decision you made. What was the result?

User Submitted Interview Answers

1.
I have not had a recent unpopular decision to make but in my life I have had a time where I had to make a decision to stand up for a person who was being faulty accused of something he or she did not do. The result the person was found in the right.
 
2.
I cannot recall an unpopular decision made recently. Perhaps I was not aware of the response by others. If I was to have to give a decision regarding non eligibility to a client I would do so professionally. I would give explanations as to why the decision was made and any information that was available to rectify or resend the decision in the future.
 

Question
#10 of 25

Have you worked with diverse populations in the past?

User Submitted Interview Answers

1.
No, I am comfortable with assisting anyone that needs help.
 
2.
No, I don't have a problem with it.
 

Top 10 Welfare Eligibility Worker
Interview Questions

Top Welfare Eligibility Worker interview questions, voted by our users as the 10 best interview questions for this career. Created on February 24th, 2016

Question
#11 of 25

How do you handle clients when they get upset?

User Submitted Interview Answers

1.
Stay calm while letting the client know that it is very important to show respect for one another. I can help remedy the problem but we must work on it respectfully and calmly.
 
2.
I have experienced many irate customers in the credit card industry. I let the customers vent, I reiterated their concerns to them to make sure I understood what they were upset about and assisted them.
 

Question
#12 of 25

Give an example of an important goal that you set in the past. Tell about your success in reaching it.

User Submitted Interview Answers

1.
An importang goal for myself is becoming an elgibility woker. I have taken the test a few times and I am now in the interview process. I hope and I pray I get this position and then my new goal will be to start climbing the EW ladder.
 
2.
Finish my RRR assignment before the deadline. By the end of the month I can successfully complete the whole assignment.
 

Question
#13 of 25

How do you prioritize when each task demands your attention?

User Submitted Interview Answers

1.
Set priority and time management. For example as per deadline first processing SAR7, RRR and then other listing tasks.
 
2.
It is important to prioritize. Urgent and time sensitive tasks should be completed first. After that, make note of what your schedule looks like, and utilize free time in a productive way. for example, one time at work I observed a resident assaulting another resident. Immediately after breaking them up, I had to complete incident reports and chart in their files about the assault, as this information is provided to the administrator and their respective counties. I had planned on doing my counselings at this time, but due to the situation, I needed to prioritize my work load.
 

Question
#14 of 25

What is the most difficult part about your job?

User Submitted Interview Answers

1.
The most difficult part is not being able to assist everyone. The goals of my position is to help those that are eligible and it is hard coming across those that need the help but simply do not qualify.
 
2.
The most difficult part is making a mistake or dying someone a right that he was eligible for.
 

Question
#15 of 25

What did you learn in your most recent role that will help you in this position?

User Submitted Interview Answers

1.
I work with elderly people with different needs. Some impatient, with dementia and confused. They need guidance and help and it takes patience to gain their trust to make them do what is needed.
 
2.
For the past eight months I have worked as a Volunteer with the MS Network for Cancer Control and Prevention and the Fannie Lou Hamer Cancer Foundation. While volunteering with these two organizations, I have gained interviewing skills along with doing client assessments. Also I have come in contact with a diversified population. I have had to juggle more than one responsibility at a given time. All of the experience that I have gained through working with the Foundation has provided me with a foundation to be able to perform the duties of this job.
 

Question
#16 of 25

Tell me about your education.

User Submitted Interview Answers

1.
My sociology coursework has prepared me to be able manage those of all cultures, background and economic levels and helped me develop a passion for working with others to received resources they need.
 
2.
I just started with my social work degree. I have learned different laws and rules when it comes to family and how to handle different family situations.
 

Question
#17 of 25

How do you avoid allowing your client's emotional response to influence your decision?

User Submitted Interview Answers

1.
Be professional to perform the job. No personal emotion to effect the decision making.
 
2.
I think it is important to look at the facts first. Letting the client know you empathize with the fact that they are experiencing hardship does build client trust, but the bottom line is whether the client is eligible for services or not and my ultimate job is to determine this through interviewing and gathering information about the client through the prescribed means of documentation spelled out by the county rules. In making a decision, I would use facts rather than emotion.
 

Question
#18 of 25

What are the most important pieces of information you are looking for during a client interview?

Question
#19 of 25

Where do you see yourself in five years?

User Submitted Interview Answers

1.
I can see myself working for the company in an advanced position. I enjoy and thrive when I am learning new things. I will give my all to the current position I am being considered for but would love to eventually learn different positions in the company.
 
2.
A college grad, in line for the district attorney position.
 

Question
#20 of 25

Why are you leaving your current position?

User Submitted Interview Answers

1.
I am looking for a position where I can show my skills in customer service, detail oriented, and computer experience, that any of this is an opportunity where I am right now.
 
2.
I am relocating to a new position as my husband and I had to leave our previous city.
 

Question
#21 of 25

What kind of work environment do you thrive in?

User Submitted Interview Answers

1.
I love working in a workplace where there are good team spirit, mutual understanding among managers and employees and more room to grow by learning and practicing new and more productive methods.
 
2.
Customer serviced based environment which dictates analyzing information, reviewing data, and making sound judgment calls.
 

Question
#22 of 25

What is the most rewarding part about your job?

User Submitted Interview Answers

1.
I believe the most rewarding part about being a Eligibility worker would be servicing and providing whatever resources possible to help families inour community, with emergency cash help, food resources, WIC for mothers, temp housing, and job retraining, it would be a very rewarding job helping the community in which I reside in.
 
2.
The most rewarding thing is knowing you are helping families in great need. There is nothing better than knowing you helped children gain access to critical medical care, life sustaining food, and money and/or resources to help a family thrive.
 

Question
#23 of 25

How do you handle situations that might cause you to miss or be late to work?

Question
#24 of 25

How do you stay organized?

Question
#25 of 25

How do you deal with situations when others are finding it hard to communicate effectively with you?
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