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Top 25 Welfare Eligibility Worker Interview Questions
1. What was your most difficult decision in the last six months? What made it difficult?
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Professional answers by:
Contributing Author
Elisabeth Walter
HR Consultant
Welfare Eligibility Worker
January 9th, 2015

Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports.
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Welfare Eligibility Worker Interview Questions
2 of 25
Tell me about your passion for helping people.
 
User Submitted Interview Answers
1.
I began loving to help people while working as a licensed insurance agent. I loved being there to help with their prescription coverage because it's something so important some peoples lives depend on them and I love being able to make it easier for them to have access to coverage and benefit information.
 
2.
I have been in hard situations my self and I like to help other to avoid that and get the right aid when they need it.
 
Question
3 of 25
Why are you the best candidate for us?
 
User Submitted Interview Answers
1.
I strive to do my best in everything that I do. I am a very har worker and dependent.
 
2.
I am a fast learner with ambition. I have strong people skills and I will strive to be the best at all I do.
 
Question
4 of 25
As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?
 
User Submitted Interview Answers
1.
I would need to follow the county requirements and adhere to their policy even though it may be difficult.
 
2.
Make the best decision possible, carefully going by the rules and regulations. Say a prayer and go on to the next.
 
Question
5 of 25
Give me an example of a time when a company policy or action had a negative affect on people. What did you do to mitigate the negative consequences to people?
 
User Submitted Interview Answers
1.
Thankfully I have not ran into that issue, but if there was an instance when that did happen my action would be to show empathy for the person and advise them of the policy and options they have if any to resolve their problem.
 
2.
When an employee is late to work but didnt want to be docked I sugessted that employee have an oportunity to make up the time on their lunch hour and the situation was fixed.
 
Question
6 of 25
Do you consider yourself a people person?
 
User Submitted Interview Answers
1.
I do believe I am somewhat of a people person. I am a quiet person but a great listener.
 
2.
I would consider myself a people person, I like meeting them at their level and I do not pass judgment. I like talking and answering questions and meet people in all walks of life we collect so much of everything by looking, listing learning about people is different then all the other things in life.
 
Question
7 of 25
What made you decide to get into social work?
 
User Submitted Interview Answers
1.
Because I like to be involved in rehabilitating the lives of others.
 
2.
I like to help people and I love a career where I am kept busy.
 
Question
8 of 25
Describe a recent unpopular decision you made. What was the result?
 
User Submitted Interview Answers
1.
I at this time cant recall being faced with an unpopular decision. However if a sitution would arise I wukd handle it by staying calm explaining the situation and the polcies that are determinig the result.
 
2.
Applied a promotion job but failed the interview. The result was I got a Thank You Letter.
 
Question
9 of 25
How do you maintain a positive attitude at work?
 
User Submitted Interview Answers
1.
I keep a positive attitude by telling myself I am a team player and knowing I am there to help people who can not help their self. I establish good relationships with follow employees.
 
2.
By understanding the polices and following the procedures I will be confidant in my decisions and being satisfie with helping those who need help.
 
Question
10 of 25
Have you worked with diverse populations in the past?
 
User Submitted Interview Answers
1.
I love diversity and see diversity as learning experiences.
 
2.
No, I am comfortable with assisting anyone that needs help.
 
Question
11 of 25
How do you handle clients when they get upset?
 
User Submitted Interview Answers
1.
I have had customers become upset to the point of yelling. I just heard them out and analyzed the situation. I tried to put myself in their shoes.
 
2.
Yes, I stayed calm and actvily listened and took notes. Once person was done I went over notes with them and then advised them of the next steps that will be token to slove the issue per company policie.
 
Question
12 of 25
Give an example of an important goal that you set in the past. Tell about your success in reaching it.
 
User Submitted Interview Answers
1.
My goal was to have 2 childeren so I can further focus in my carrer.
 
2.
My goal was to return to school and seek my bachelors degree. I set a time limit and budget for myself. With support from my husband I changed my from full time to part time with my job and focused on school and completed in two in a half years.
 
Question
13 of 25
How do you prioritize when each task demands your attention?
 
User Submitted Interview Answers
1.
Set priority and time management. For example, as per deadline first processing SAR&, RRR, and then other listing tasks. It is important to prioritize. Urgent and time sensitive tasks should be completed first. After that, make note of what your schedule looks like, and utilize free time in a productive way. For example, one time at work I observed a resident assaulting another resident. Immediately after breaking them up, I had to complete incident reports and chart in their files about the assault, as this information is provided to the administrator and their respective counties. I had planned on doing my counselings at this time, but due to the situation, I needed to prioritize my work load.
 
2.
I believe when you have a lot of work to do it is best to have excellent time management skills. I handle all important work or deadline work as my first priority and work my way until I am finished.
 
Question
14 of 25
What is the most difficult part about your job?
 
User Submitted Interview Answers
1.
The most difficult part is the case load.
 
2.
Not being able to qualify all the people that I would like to help.
 
Question
15 of 25
What did you learn in your most recent role that will help you in this position?
 
User Submitted Interview Answers
1.
I had to deal with irate customers on a daily basis and resolving the issues in a calm and polite manner.
 
2.
My last job was also dealing with a high volume of customers and a list of deadlines.
 
Question
16 of 25
Tell me about your education.
 
User Submitted Interview Answers
1.
No Social work education but I have dealt with people face to face daily in one of my jobs.
 
2.
Communication, psychology.
 
Question
17 of 25
How do you avoid allowing your client's emotional response to influence your decision?
 
User Submitted Interview Answers
1.
None, regardless of how I feel, my job is to apply the rules and regulations that governs each program and determinate eligibility based solely on that.
 
2.
I would have to give a standardized set of emotions to all clients. I have to follow the law and I can not go against rules and laws to benefit a client. If I allow any clients story to affect me more then the other it would be unhealthy.
 
Question
18 of 25
How do you handle situations that might cause you to miss or be late to work?
 
Question
19 of 25
How do you stay organized?
 
Question
20 of 25
How do you deal with situations when others are finding it hard to communicate effectively with you?
 
Question
21 of 25
What is the most rewarding part about your job?
 
User Submitted Interview Answers
1.
Helping others, guide them to the right path to better them selfs.
 
2.
Being able to help those in need.
 
Question
22 of 25
What kind of work environment do you thrive in?
 
User Submitted Interview Answers
1.
A fast pace environment, I need to be active, learning new things and being proactive.
 
2.
I thrive in a positive work environment.
 
Question
23 of 25
Why are you leaving your current position?
 
User Submitted Interview Answers
1.
I am currently not working but going to school.
 
2.
I want to be able to apply all my experience and keep growing as a county worker.
 
Question
24 of 25
Where do you see yourself in five years?
 
User Submitted Interview Answers
1.
Moved up to another position.
 
2.
Working, advancing in my job.
 
Question
25 of 25
What are the most important pieces of information you are looking for during a client interview?
 
Contributing Author
Elisabeth Walter
HR Consultant
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