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Welfare Eligibility Worker Interview Questions

25 Welfare Eligibility Worker Interview Questions
Question 1 of 25
Tell me about your passion for helping people.
How to Answer
Have you always loved helping people? Would you say this is the most rewarding part about your job? Share what gets you excited about helping people. What do you get out of it? What are some ways that you have helped people in the past that were exceptionally satisfying?
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Question 2 of 25
Why are you the best candidate for us?
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How to Answer
This question is often asked at the end of an interview. It gives you a chance to share a few final reasons why you are the best person for the job. Share a few authentic qualities. Talk about how you have helped clients in the past and how you will do so in the future. Be sure to stay within the job description, keeping in mind those exact qualities that you know the interviewer is looking for, such as being detailed and staying calm in emergency situations. Do a little research to learn about the work environment and culture. This is a chance for you to sell yourself, so make the most of it and be prepared.
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Question 3 of 25
Give me an example of a time when a company policy or action had a negative affect on people. What did you do to mitigate the negative consequences to people?
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How to Answer
Sometimes when policies change there is only so much you can do. Working for a government run organization will bring it's challenges when policies are changed that might not have a positive affect on employees and clients. An attendance or tardy policy may affect employees negatively at first, because it most likely changed due to individuals abusing the current policy. A policy that is more strict on the financial situations and documents that will be accepted to verify income could negatively affect clients by limiting their ability to participate in programs. How do you express these types of policy changes or issues to co-workers and clients?
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Question 4 of 25
What was your most difficult decision in the last six months? What made it difficult?
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How to Answer
Welfare eligibility workers need to be decisive in order to serve the population they work with and meet the expectations of their job. What kinds of decisions are difficult for you? For some people, making a decision that will affect someone else's life is extremely difficult. Knowing how to use your best judgement is absolutely essential when making difficult decisions. Give an example that you can relate to the position. It doesn't necessarily have to be from work. However, you might want to consider some of the difficult situations you may encounter with clients before giving this example. You may have to deny someone welfare because they don't meet the criteria, knowing that this will negatively affect their livelihood. Show that you are experienced in making tough choices and that you can access your better judgement.
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Question 5 of 25
As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?
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Question 6 of 25
Do you consider yourself a people person?
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Question 7 of 25
What made you decide to get into social work?
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Question 8 of 25
How do you maintain a positive attitude at work?
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Question 9 of 25
Describe a recent unpopular decision you made. What was the result?
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Question 10 of 25
Have you worked with diverse populations in the past?
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Question 11 of 25
How do you handle clients when they get upset?
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Question 12 of 25
Give an example of an important goal that you set in the past. Tell about your success in reaching it.
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Question 13 of 25
How do you prioritize when each task demands your attention?
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Question 14 of 25
What is the most difficult part about your job?
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Question 15 of 25
What did you learn in your most recent role that will help you in this position?
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Question 16 of 25
Tell me about your education.
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Question 17 of 25
How do you avoid allowing your client's emotional response to influence your decision?
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Question 18 of 25
Where do you see yourself in five years?
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Question 19 of 25
Why are you leaving your current position?
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Question 20 of 25
What kind of work environment do you thrive in?
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Question 21 of 25
What is the most rewarding part about your job?
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Question 22 of 25
How do you stay organized?
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Question 23 of 25
How do you deal with situations when others are finding it hard to communicate effectively with you?
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Question 24 of 25
How do you handle situations that might cause you to miss or be late to work?
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Question 25 of 25
What are the most important pieces of information you are looking for during a client interview?
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About Welfare Eligibility Worker

August 18th, 2017

Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports.

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