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Top 25 Welfare Eligibility Worker Interview Questions

Question 1 of 25
What was your most difficult decision in the last six months? What made it difficult?
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Question 2 of 25
Tell me about your passion for helping people.
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Have you always loved helping people? Would you say this is the most rewarding part about your job? Share what gets you excited about helping people. What do you get out of it? What are some ways that you have helped people in the past that were exceptionally satisfying?
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Question 3 of 25
Why are you the best candidate for us?
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This question is often asked at the end of an interview. It gives you a chance to share a few final reasons why you are the best person for the job. Share a few authentic qualities. Talk about how you have helped clients in the past and how you will do so in the future. Be sure to stay within the job description, keeping in mind those exact qualities that you know the interviewer is looking for, such as being detailed and staying calm in emergency situations. Do a little research to learn about the work environment and culture. This is a chance for you to sell yourself, so make the most of it and be prepared.
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Question 4 of 25
As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?
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This might be a follow up question to expect in your interview, so be prepared to delve a little deeper into your decision making ability! What are some of the factors you consider when making a decision? Consider answering this question like this:

"I make sure I have enough information to make the best decision I can with what I have. If I am on the fence, I often request more documents or ask more questions of my clients. I strive to be fair and consistent with each person I meet with."
Answer Example
"I make sure I have enough information to make the best decision I can with what I have. If I am on the fence, I often request more documents or ask more questions of my clients. I strive to be fair and consistent with each person I meet with."
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Question 5 of 25
Give me an example of a time when a company policy or action had a negative affect on people. What did you do to mitigate the negative consequences to people?
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Sometimes when policies change there is only so much you can do. Working for a government run organization will bring it's challenges when policies are changed that might not have a positive affect on employees and clients. An attendance or tardy policy may affect employees negatively at first, because it most likely changed due to individuals abusing the current policy. A policy that is more strict on the financial situations and documents that will be accepted to verify income could negatively affect clients by limiting their ability to participate in programs. How do you express these types of policy changes or issues to co-workers and clients?
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Question 6 of 25
Do you consider yourself a people person?
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Question 7 of 25
What made you decide to get into social work?
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Question 8 of 25
Describe a recent unpopular decision you made. What was the result?
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Question 9 of 25
How do you maintain a positive attitude at work?
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Question 10 of 25
Have you worked with diverse populations in the past?
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Question 11 of 25
How do you handle clients when they get upset?
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Question 12 of 25
Give an example of an important goal that you set in the past. Tell about your success in reaching it.
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Question 13 of 25
How do you prioritize when each task demands your attention?
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Question 14 of 25
What is the most difficult part about your job?
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Question 15 of 25
What did you learn in your most recent role that will help you in this position?
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Question 16 of 25
Tell me about your education.
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Question 17 of 25
How do you avoid allowing your client's emotional response to influence your decision?
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Question 18 of 25
How do you handle situations that might cause you to miss or be late to work?
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Question 19 of 25
How do you stay organized?
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Question 20 of 25
How do you deal with situations when others are finding it hard to communicate effectively with you?
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Question 21 of 25
What is the most rewarding part about your job?
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Question 22 of 25
What kind of work environment do you thrive in?
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Question 23 of 25
Why are you leaving your current position?
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Question 24 of 25
Where do you see yourself in five years?
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Question 25 of 25
What are the most important pieces of information you are looking for during a client interview?
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About Welfare Eligibility Worker

August 18th, 2017

Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports.

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