As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?

This might be a follow up question to expect in your interview, so be prepared to delve a little deeper into your decision making ability! What are some of the factors you consider when making a decision? Consider answering this question like this:

"I make sure I have enough information to make the best decision I can with what I have. If I am on the fence, I often request more documents or ask more questions of my clients. I strive to be fair and consistent with each person I meet with."