How do you avoid allowing your client's emotional response to influence your decision?

Going back to those difficult decision-making questions, think of a time when a client was crying in your office about potentially being denied welfare. How did you handle it? When you are faced with the sad realities of poverty-stricken individuals or someone who is just going through a rough time, you will need to be able to have boundaries, as hard as it may be. Demonstrate in your answer that you are prepared to face these types of issues and that you will use your best judgement and all of the information and training you have acquired.