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Top 25 Usher Interview Questions
Question 1 of 25
In your opinion, what matters the most to a ticket goer?
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Usher Questions and Answers
Question 1 of 25
In your opinion, what matters the most to a ticket goer?
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"I believe what matters the most to a ticket goer are communicating with respectful, professional and efficient company representatives while having their needs met as soon as possible. I pride myself on my excellent customer service, relationship building and time management skills, which enable me to act accordingly. For instance, when working as a/an (X position title) for (X company), I was responsible for (X duties) and (X example providing evidence of your excellent customer service, relationship building and time management skills, as per the job posting)."
As this position entails working with the public, high quality customer service and the ability to serve customers in a timely fashion are required skills. Customers wish to communicate with respectful, professional and efficient company representatives while having their needs met in a timely fashion. In light of the above, answer this question by providing an example of your provision of excellent customer service and time management skills in a professional or volunteer capacity, or alternatively in a university setting, to demonstrate you are highly customer-oriented, and have strong relationship building and time management skills. Preferably provide an example relevant to the job posting, i.e., including some of the duties you will have to perform in this role to prove you already have the required experience for this role.
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Question 2 of 25
Tell me about your experience.
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"While in university, I worked as a (X position tile) for (X company), where I was responsible for (X relevant duties as per the job posting). I also worked as (X position title) for (X company) upon graduation from university, where I was responsible for (X relevant duties as per the job posting)."
Review the job posting before the interview to familiarize yourself with the duties involved in this role. Answer this question by providing examples of past customer service experiences in a professional, volunteer, or alternatively educational (i.e., university) setting, while mentioning some of the duties involved (as per the job posting) performed in other positions, should you have such experience. This will demonstrate you already have the required experience for this role.
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Question 3 of 25
How would your former employer describe you?
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Question 4 of 25
How do you handle stressful situations?
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Question 5 of 25
How do you, or would you, deal with unruly customers?
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Question 6 of 25
How would you define great customer service?
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Question 7 of 25
What is your greatest weakness, and what are you doing to improve it?
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Question 8 of 25
What is your greatest strength, and how does it, or will it, help you as an Usher?
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Question 9 of 25
Why are you the best candidate for us?
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Question 10 of 25
What would your previous supervisor say about your attendance and punctuality?
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Question 11 of 25
How are your communication skills?
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Question 12 of 25
What are your career goals?
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Question 13 of 25
Why do you wish to work as an Usher for our theatre?
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Question 14 of 25
Why do you feel an Usher's job is important?
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Question 15 of 25
Name a time when your patience was tested, and how you kept your emotions in check.
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Question 16 of 25
Provide an example in which you resolved a dispute or concern.
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Question 17 of 25
What excites you the most about this position?
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Question 18 of 25
Tell me about your customer service skills.
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Question 19 of 25
Do you consider yourself a people person?
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Question 20 of 25
Provide an example when your ethics were tested. How did you react?
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Question 21 of 25
Are you available to work overtime, evenings, weekends, and holidays?
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Question 22 of 25
Provide an example of a time when you assisted a customer with a special need, or alternatively how you would assist such a customer.
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Question 23 of 25
What do you know about our theatre?
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Question 24 of 25
How many hours a week can you work?
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Question 25 of 25
How do you feel about wearing a uniform?
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