Have you ever received a negative review from a patient or customer? How would you handle negative feedback from a pediatric patient's family?

"I once received feedback that I am not as 'warm' as I could be when talking on the phone. That feedback came as a surprise to me but, I took it to heart, regardless. I worked on implementing more casual conversation in my client calls on this job during my college years and remember to keep a smile on my face as well. I have not heard this feedback since in any work that I've done. Looking back, this was an important lesson to learn in becoming a pediatric dentist knowing that my tone of voice is very important in every patient interaction."

Prior to your pediatric dentistry resident interviews, think back to a time when you received negative feedback or constructive criticism from a patient or customer that you worked with. Your example could be from dental school, college, or any job that you've held. If the review was warranted, discuss what you were able to learn from the experience or the feedback that you received. This is a question where you can be open or honest with any mistakes that you made, as long as you can show that you took it as a learning opportunity moving forward.