"I often look for opportunities to go over and above when it comes to providing great customer service. One memorable time was when a senior woman was struggling to get her groceries into her car. I was on break but saw her through the window. I ran out and greeted her, asking if I could assist. She was so thankful that she ended up calling my manager that day to compliment my kindness. As a pediatric dentistry residency, my great service will always start with a positive tone and attitude with all of my patients and boil over into a fun and educational atmosphere."

You need to go beyond 'service with a smile' when answering this question. Make sure the example that you give is memorable! This question offers you an excellent opportunity to be a stand-out candidate, so be sure to dig deep in discussing a time when you went above and beyond the call of duty. As you answer, be sure to reiterate that you understand the importance of providing great service to your pediatric patients.