"I had an elderly patient who was struggling to maintain their independence, but suffering from dementia while recovering from a broken hip. They were resistant at times when they needed to take medicine, so I learned how to talk to them and involve their family member in order to encourage them to do the things they needed for care."

"While not experiencing this type of patient directly during my clinical experiences during nursing school, I did encounter a few angry customers during my time working as a waiter through college. One particular customer became upset that I had brought him a different soda than he ordered. Where most customers would have simply asked nicely, he loudly proclaimed to the entire establishment that I was a poor waiter that couldn't get an order right. Knowing that his anger obviously stemmed from much more than a wrong soda, I simply apologized and returned with the correct order for him. My boss said I handled the situation properly and made sure that I put his meal on the house's tab for the day."

"During my time as a family practice nurse, I had seen several patients that were abusing prescription pain pills. One patient, in particular, became very upset with me when the physician would not prescribe more pain medication to the patient after I checked her medical record and realized that a pain specialist had just done so the week prior with a full month's prescription. Fearing that the patient may become violent, I brought another male nurse into the room and I calmly explained to her why more medication couldn't be prescribed. The conversation led to a discussion on abuse of pain medications and the dangers of the abuse. The patient left our clinic that day with educational brochures in hand about pain medicine abuse."

"To date, most of my experience has been working in outpatient family practice clinics, and the most frustrating patients for me are the ones who have no clinical experience or scientific education but question every recommendation the clinicians make because of 'research' they have conducted on the internet. I understand that everyone's opinions are valid and all patients are allowed to ask questions, but the patients who think they know more than the doctors I work with because of a blog they have read on the internet are very frustrating to me. Last flu season, when the virus was at epidemic levels, I had a patient who not only refused the vaccine but was telling me the vaccine caused the flu. I know this is clinically and scientifically impossible, but rather than becoming combative with her, I calmly presented her with the facts and allowed her to make her own decision, which ultimately was to deny herself the vaccine, but I did what I could."

"I once was caring for a young adult patient who was admitted due to a sickle cell crisis. When the patient asked for another dose of pain medication, I had to inform him that at that time I could not give him any because it was too early according to the current orders. I tried then to ask questions about the pain to gather more information and determine if perhaps I needed to contact the physician for new orders. The patient became very angry at me for not giving him pain medication when he asked and proceeded to yell at me. It was very frustrating, but I remained calm and didn't take his actions or words personally. I explained to him why I was asking the questions about his pain and would be happy to call the physician with an update and see if there were any other pain treatment options available. It took awhile, but I was finally able to gather information from the patient and contact the physician to discuss new potential orders."