"Because I have worked with patients with Alzheimer's for years, I am familiar with ways to treat and care for those who are agitated. I always approach them calmly and slowly, and I'm patient as I try to calm them enough to have a conversation or to provide treatment. I never take it personally when an agitated patient says something hurtful. If I find that a family member can assist in the situation, I will try to make my rounds at times I know that family member will be there or another staff member who has a good relationship with that patient."

"There are many reasons a patient may be agitated. It could be a side effect of medication, frustration with being hospitalized, or perhaps a result of cognitive impairment or disability. It's important to remain calm and cautious. When working with a patient who is distressed or agitated, I first assess their immediate needs and whether or not they may be a threat. If I feel they may be aggressive or violent, I will ask another staff member to come into the room while I provide care or treatment. If it is more about their frustrations, I take the time to listen to their concerns and address them appropriately. I never let their emotions or stress affect me, and I remain calm and professional. I seek ways to provide them comfort and care from a holistic perspective."