How do you handle a dispute with a colleague or manager?
While not an ideal situation, it is not uncommon for colleagues or managers to have a dispute or disagreement with someone they work with. The interviewers know this and want to see how you have handled disputes in the past. How you respond gives the interviewers insight into your problem-solving, communication, and conflict-resolution skills, which are essential skills to possess in any profession.
Focus on giving a detailed explanation of how you handled a past disagreement with someone you work with. You do not necessarily need to describe the reason for the dispute, just how you dealt with it. The interviewers want to hear that you dealt with the conflict privately, calmly, and professionally and that there was a resolution.
"Over the years, I have found the involved parties can fix all conflicts with honest, open communication. When both parties can explain why they are bothered by something and decide how to handle the situation maturely, less conflict will likely happen in the future. Most disputes are simply a misunderstanding or lack of communication. When I have a dispute with a coworker or supervisor, I ask to speak to them privately to discuss the matter. It is never professional to have a disagreement or conflict in front of others. Then, we discuss the issue until we can come to a mutually agreeable solution."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
In my experience, I have tried to speak with colleagues or managers as soon as possible about the dispute being honest and speaking genuinely with them. Also paying a lot of attention to their point of view to find a solution, because sometimes the problem is smaller than it seems, and speaking openly and privately can be very helpful to find the best solution for that problem and further problems as well.
Jaymie's Feedback
These are fantastic techniques to resolve conflict in the workplace! Approaching the person directly, kindly, professionally, and actively listening to understand their perspective are all great ways to handle the situation.
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