Tell us about a time when you went above and beyond for a patient or their loved ones.
Going above and beyond your normal duties to help a patient or their loved ones shows your selflessness and compassionate and empathetic nature, which are essential qualities to possess in the health and care profession. Perhaps you visited a patient on your day off to check on their progress, brought a hot meal or cold drink to a loved one waiting beside the patient for hours, or brought the patient flowers on their birthday. Describe when you went above and beyond for a patient or their loved ones.
"Last year, I was working with a patient that had lost his leg in a vehicle accident. He was young, had just started a family, and was the sole provider for his family. While I was working with him, he told me his insurance company was not covering his therapy visits anymore, and he would have to stop seeing me as he could not afford the visits. He had just received a prosthetic and was learning to walk again, and I knew he would not progress as quickly if he discontinued physiotherapy. I offered to provide three weekly visits to his home free of charge until he could walk again. After six months, he was walking and had returned to work in construction. It made me so happy to help a young couple in need."
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Anonymous Answer
Once I was treating a patient after a rotator cuff repair, and during a physiotherapy session I saw that she was not progressing and she was not doing her exercises. Asking why she told me that her husband had had a stroke. I offered her to do more sessions in the hospital, trying to give her more support in a difficult moment of her life.
Jaymie's Feedback
Great job! Compassion is a core value of the NHS, so your answer will be impactful!
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