How do you communicate challenging information to a patient or their family members?
As a physiotherapist, you must communicate information to patients and their family members that may be challenging for them to understand. It may be challenging because they do not understand complex medical terms or may not understand because of cognitive reasons. The interviewers want to learn more about your patience and communication skills and that you take the time to relay information in a way that your patients and their loved ones can understand. Describe your process for communicating challenging information.
"When relaying information to patients and their family members, I look for clues to determine if they are confused or understand what I am saying. I speak in simple terms since medical terminology can confuse people outside the industry. After relaying the information, I ask if they have any questions or need clarification. I take the time to ensure they completely understand, and if they do not, I figure out another way to deliver the information."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
To communicate challenging information to a patient I try to use simple language and if it is possible use examples related to the patient's work environment. Also, I take the time that I need, to be sure that the patient understood. At the end of the interview, I ask if there are other questions and if it is all clear.
Jaymie's Feedback
These are all excellent communication skills and strategies to utilize in this scenario. Good job!
