Master 30 NHS Band 5 Nurse interview questions covering clinical scenarios, values-based recruitment, and patient safety.
Question 20 of 30
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
Working as a nurse will present you with challenging patients. Some might be frustrated with waiting so long to be seen, while others may be in pain or suffering a mental health emergency. Successfully handling these patients requires a calm, professional demeanour, creating a suitable environment where they feel comfortable, listening empathetically, and providing compassionate care. Often, working with complex patients helps you grow as a nurse by teaching you patience, empathy, and even the art of negotiation. The interviewers want to hear what you have learned and how you have grown after working with a challenging patient.

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"I had an overly flirtatious patient who would make rude and unacceptable remarks when we were alone in his room. When another team member was in the room, he refrained from making those comments. It got to the point where I did not want to enter his room alone, but our unit did not always have sufficient staff to take someone with me. Finally, I had enough, and I went into the patient's room alone to give him his medications. The minute he said something rude, I stopped him and set much-needed boundaries. He was amazed that I stood up to him and apologized for hurting my feelings and being rude. After that, he never made a rude remark and was respectful for the rest of his hospital stay. That situation helped me grow as a nurse because I was new to the field when this happened, and I did not know how to stick up for myself. This lesson taught me that I am strong and in charge and do not need to be disrespected. I always treat my patients with dignity and respect, and I deserve the same."

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"I had a challenging patient that could not talk due to a traumatic brain injury. He would become frustrated when I did not understand what he was trying to tell me. I worked with this patient for almost a year, so I started understanding what he needed over time. He helped me grow as a nurse because I had to use critical thinking skills and develop a better communication method. I ended up making flashcards with things that my patient would ask for. When he wanted to communicate, he would show me the flashcard. He became much less frustrated with me once our communication issue was solved."
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Written by Krista Wenz
30 Questions & Answers • NHS Band 5 Nurse

By Krista

By Krista