How do you handle complaints about meals you have prepared?

"While some line cooks might take complaints personally, I do what I do to make sure my clients are having a pleasant meal experience. If they are not happy, I will listen to the complaint and come up with solutions to resolve them. If meat is over or under cooked, and we did not get it right the first time, I will work quickly to prepare the meal again in hopes to get it right. Depending on the situation, I will work with the server to provide a discount on the meal ticket or suggest alternative meals they might like. There have been times I have personally delivered the corrected meal and brought it out to share my apologies for not hitting it on the mark the first time!"