How to Answer: Tell me about a time when you went above and beyond to exceed client expectations.
Advice and answer examples written specifically for a Landscaping job interview.
5. Tell me about a time when you went above and beyond to exceed client expectations.
How to Answer
When a customer seems stressed, they don't always realize it. They might need to relax and unwind and have no idea that they are coming across as grumpy or demanding. This is where it's your job to go above and beyond! Learning to anticipate needs before a customer makes a request is a skill! This will definitely come in handy while you are working as a landscaper. Customers can be stressed, demanding and have no self-awareness about how they are coming across. It's up to you to pay attention! Your attitude and your consistent work ethic will go a long way. Give an example from any of your previous work experience that shows off some of the skills and qualities that will make you an excellent landscaper!
Written by Elisabeth Walter
Answer Example
"When I worked at a cafe, I made sure that I had a great attitude at all times. I was friendly with every customer. I had a customer come in feeling very stressed and rushed. I moved as quickly as I could to fill his order and asked questions to make sure I was giving him exactly what he wanted. He was so impressed with my attitude that he smiled and relaxed when I gave him his sandwich. I told him I could tell he was stressed and if there was anything else I could do to please let me know. He asked for a coffee, and I responded right away. He gave me a big tip and continued to come back and see me every week!"
Written by Elisabeth Walter