Do you respond differently when the IT-related issue you are facing is more severe or critical?

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Answer Example

An interviewer will ask you this question to try to better understand how you react to stressful situations. Employers prefer employees who can handle stress and perform well under pressure. It is inevitable that stressful situations will occur, especially in an information technology environment. Your answer to this question should demonstrate that you maintain a consistent attitude, perform the same in stressful situations as you would in routine ones, and recognize critical situations and the need to apply additional resources to resolve them. Providing a past example of how you accomplished this will help demonstrate your ability to remain calm during a crisis.

"When a severe or critical IT-related issue occurs, the first thing I do is remind myself to remain calm and utilize my experience, knowledge, skills, and other resources to address and resolve the situation. I carefully analyze the issue, determine the time frame in which it must be resolved, estimate the resources required, and put together a plan to move forward. I then implement the plan using the identified resources, making adjustments as needed based on the progress my team and I are making and the issue's status. Nine times out of ten, I can resolve the issue quickly and with little stress."

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How to Answer: Do you respond differently when the IT-related issue you are facing is more severe or critical?

Advice and answer examples written specifically for an IT Engineer job interview.

2. Do you respond differently when the IT-related issue you are facing is more severe or critical?

How to Answer

An interviewer will ask you this question to try to better understand how you react to stressful situations. Employers prefer employees who can handle stress and perform well under pressure. It is inevitable that stressful situations will occur, especially in an information technology environment. Your answer to this question should demonstrate that you maintain a consistent attitude, perform the same in stressful situations as you would in routine ones, and recognize critical situations and the need to apply additional resources to resolve them. Providing a past example of how you accomplished this will help demonstrate your ability to remain calm during a crisis.

Written by William Swansen on September 13th, 2021

Answer Example

"When a severe or critical IT-related issue occurs, the first thing I do is remind myself to remain calm and utilize my experience, knowledge, skills, and other resources to address and resolve the situation. I carefully analyze the issue, determine the time frame in which it must be resolved, estimate the resources required, and put together a plan to move forward. I then implement the plan using the identified resources, making adjustments as needed based on the progress my team and I are making and the issue's status. Nine times out of ten, I can resolve the issue quickly and with little stress."

Written by William Swansen on September 13th, 2021

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