Top 15 Host or Hostess Interview Questions
1. What are your career goals?
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Host or Hostess
March 19th, 2017

Hosts or hostesses work in restaurants, pubs, cafes and other types of eateries, where their main responsibilities include greeting diners, escorting them to their reserved table or finding them an empty table if they do not have a reservation and making sure they have everything they need to ensure a pleasant dining experience. They also coordinate with the kitchen staff to ensure that all diners' requests are met and as quickly as possible. In some establishments hosts and hostesses arrange dining reservations and organize parties and other services on request for special occasions.

A high school diploma or GED certificate is usually sufficient to land a job as a host or hostess. While the educational requirements are not very high, hosts or hostesses are required to have exceptional soft skills in terms of customer service, communication, tactfulness and dining etiquette. They must be familiar with the restaurant's offerings and any special menus and be able to deal with all types of customers.

Be prepared to wow your interviewer with your charm and outgoing personality if you want to get that host or hostess job. Your interviewer will ask you questions about what makes you particularly suitable for the job and if you have any weaknesses in this area. Your appearance will matter at a host or hostess interview so take great care of your grooming. Answering all questions confidently is another plus point in your favor. Nobody wants to hire a nervous host or hostess in their restaurant. Reading through host or hostess mock interview questions can be of invaluable help in this area as you can prepare and practice your answers in advance.
Host or Hostess Interview Questions
2 of 10
What are your greatest weaknesses?
 
User Submitted Interview Answers
1.
My lack of experience, in this field of work. But I believe I have many attributes to bring to this company.
 
2.
Being more outgoing when talking with customers.
 
3.
My greatest weakness is not always asking for help when I need it because I like to be independent with my responsibilites and work which makes me not want to cause anybody else's job to become more difficult.
 
4.
My greatest weakness is being too organized and sometimes too chatty. I think this job will help me balance those weakness out.
 
5.
I am always very good with people and try to help them later, they bother me.
 
Question
3 of 10
How do you fill your downtime?
 
User Submitted Interview Answers
1.
Make sure that the hostest area is clean, ask the servers if they need any help, and answer phones or assist customers.
 
2.
Make sure all of my hostess duties are completed, helping servers that may need it, making sure that all of the silverware is rolled.
 
3.
Check to make sure everything is in its correct order. Make sure my work station is clean and organized.
 
4.
You can make sure everything is ready for customers that would be coming in, so that they can be seated quickly and efficiently.
 
5.
How would your friends and family describe you?
 
Question
4 of 10
How would you deal with an angry customer?
 
User Submitted Interview Answers
1.
I would first listen to all of concerns, sometimes customers just want their frustrations to be heard. Then I would then follow up with a sincere apology and ask if there is anything I can do to help mend the situation.
 
2.
I will answer him/her calmly and ask what the problem is and talk to the manager, also apologie him/her for those things.
 
3.
I would listen to their problem, apologize and let them know that you will get right to fixing the problem and if needed I would call the manager.
 
4.
Stay calm and aknoledge their concern.
 
5.
I am pretty patient so I would keep my calm and then analyze and proceed to find a solution to the issue as nicely as possible.
 
Question
5 of 10
Why is it important to smile at every guest?
 
User Submitted Interview Answers
1.
It is extremely important to smile at every guest, because hostesses are the first people diners come in contact with, which adds to their positive dining experience.
 
2.
It will be my job to make sure that all guests are having a great experience.
 
3.
Very. One smile can make one persons whole day (& and experience at IHOP) much more enjoyable and memorable.
 
4.
Very important. I think that you have to make all the guests feel welcomed.
 
5.
Its important to smile at every guest because you are the first thing sight they see when walking into the restaurant and you want them to feel comfortable and feel like we enjoy having then dinning with us.
 
Question
6 of 10
How long would you expect to work for us if hired?
 
User Submitted Interview Answers
1.
I look forward to spending many years here at IHOP
 
2.
I plan to stay for at least over a year.
 
3.
I would love to work for this company for a long time, because I am very interested in growing in this industry, learning many new things, and using my skills in the future.
 
4.
I can see myself working here throughout college, as I will be attending SUNY Adirondack this upcoming fall.
 
5.
I would like work long term and take on more responsibility.
 
Question
7 of 10
Describe yourself in three words.
 
User Submitted Interview Answers
1.
Happy, Honest & dependable.
 
2.
Friendly, Efficient, Organized.
 
3.
Patient, energetic and social.
 
4.
Polite, passionate, and enthusiastic.
 
5.
Efficient. Passionate. Polite.
 
Question
8 of 10
What qualities make you the best person for the job?
 
User Submitted Interview Answers
1.
My hours are open and flexible and I have reliable transportation which means I can be depended when there's a need for an emergency fill-in.
 
2.
I am more happy, jolly, easy to approach, hardworking, positive, More experience with customers behaviour, got longer patience...
 
3.
I will be prepared, on time, always keeps myself busy and focused to work.
 
4.
I can provide you with a friendly atmosphere happy customers, and above and beyond service.
 
5.
I always go the extra mile to initiate the greatest quality, it's not just a job. It's a business challenge I push myself to be the best in.
 
Question
9 of 10
Have you ever had a situation that kept you from being on time to work? How did you handle it?
 
User Submitted Interview Answers
1.
No. I even try to make any health appointments on my scheduled days off that way I'm not missing a day of work.
 
2.
I always attended my shifts unless it was medical, and even then I would help and try and find someone to cover the shift.
 
3.
The only time I have ever missed work was due to either Illness or when I recently had a family emergency.
 
4.
No, I usually arrive early.
 
5.
No, I have showed up for every single job I have had.
 
Question
10 of 10
How do you handle stressful situations?
 
User Submitted Interview Answers
1.
I calm down and then find a solution .
 
2.
I do what is required of me at that moment to better deal with it and after the stress has dissipated I take a deep breath and calm myself down.
 
3.
I handle stressful situations very well because I've had to deal with them before and I know how to manage the situation as best as possible.
 
4.
Analyze the problem, observing all possible answers and executing the problem according to the situation at hand.
 
5.
Remain calm, and take a breath, and work out the situation.
 
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