As a fellow in our program, how would you change your communication style if a patient's family had trouble understanding what you were trying to tell them?
Fellows are often responsible for talking with patients' families and explaining their diagnoses or medication regimen. In cases where a diagnosis is unexpected or the prognosis is not favorable, patients' families may struggle to understand information. Similarly, undereducated patients and their families may need clarification or have a lot of questions. Your interviewers ask this question in hopes of hearing that you will be willing to take extra time with patients' families when needed.
"When patients, or their families, don't understand something I've explained, I first try to determine where the breakdown in communication occurred. Sometimes, a simpler explanation is all that's needed. My goal as a fellow would be to ensure that my patients and their families understand diagnoses and care plans and that all their questions are answered."
Let the interview panel know you are always cognizant of your audience, especially when speaking with patients/patients' families about critical medical information. Discuss the importance of asking questions to ensure patients' families understand the information you've given them. Assure them that, in cases where patients/patients' families are struggling to understand, you will always attempt to offer information in a different way that considers the cause of their misunderstanding, whether it was your initial approach or their background.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
During my residency, I have found it useful to explain the terms, and conditions of the patient in a more lay manner. To incorporate some possible diagrams that the relative and patient could imagine.
Marcie's Feedback
Using plain language and diagrams/pictures can be helpful. Can you talk about a specific time when you successfully explained a complex concept to someone? This will make your answer more meaningful and memorable to the interviewer. Nice job!
Anonymous Answer
I always listen to my patients and family first. I let them voice their questions and concerns first and then go by trying to address all their points. If a family is having a difficult time communicating with me, I would find out where the gap is first and then attempt to find a solution to fill that gap. I will change my way of communicating to fit whatever suits them best. For example, I find that communicating using diagrams and pictures is very helpful and has helped me in the past.
Jaymie's Feedback
Good job! The interviewer is looking for patience, effective communication, and interpersonal skills in a response. They want to know that you have the skills to tailor your communication style to fit your patients' and their families' needs.
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