"First and foremost, I feel very fortunate that my residency program offered a simulation-based experience for all residents in handling difficult patient situations. In particular role-playing scenarios, my interactions were watched and scored by other residents and faculty, with feedback given swiftly. This was such a great experience that prepared me well. A month ago, a patient in an inpatient hospital unit became very upset with me when I notified him of his discharge the next day. My prior simulation experience taught me to diffuse the situation quickly and listen to the patient, which I did. Once he calmed down, I explained things in a way that the patient understood and gave him care instructions for home."

Talk about a simple scenario you experienced during your residency training, and don't spend too much time describing the details. Instead, spend your time describing your thoughts and actions. Your answer should demonstrate your ability to remain calm, patient, empathetic, and logical while helping the patient to the best of your abilities.