Computer Systems Analyst Mock Interview
Master 25 Computer Systems Analyst interview questions covering system design, requirements analysis, and technical problem-solving.
Question 9 of 25
Describe a project or idea that was implemented primarily because of your efforts. What was your role? What was the outcome?
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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
This behavioral question asks you to provide details of an accomplishment you achieved in one of your previous jobs. When answering behavioral questions, you should use the STAR framework. This helps you organize your answer and tell a story that the interviewer can relate to. The example you describe should align with the type of work you will be doing for the organization if you are hired.
William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"During a recent downturn in our industry, the IT department's budget was frozen, and we were asked to do more with the same resources. After a quick analysis, I realized that there was additional capacity on most of our systems. I put together a task force to determine what additional functionality we could add to the systems without impacting current processes. We developed a set of recommendations that would enable the company to add both people and processes to the organization without expanding the IT infrastructure. This resulted in cost savings exceeded 20%, which was added to the department's next fiscal year's budget."
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Anonymous Answer
In my previous position, I realized that the help desk team was still using an email address to address tickets with no ticketing software. When I brought up the issue to management, I was told that there were no funds to implement a ticketing system. So, I decided to create one using the tools we had already purchased. Using MS Power Automate, I created a ticketing submission and response system that included the capacity to track ticket speed and quantity per help-desk employee. This reduced the wait time to resolve a ticket from 18 to 12 minutes, saving over 50K in payroll yearly.
Amanda's Feedback
Fantastic! You've provided a strong example by talking about the problem, the recommendation you made, how you adapted to create your own solution, and the positive outcome. This answer showcases your ability to take the initiative, overcome challenges, and persevere to reach your goal.
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