MockQuestions

Customer Service Interview

To help you prepare for your next job interview, here are 25 interview questions focused on your customer service skills.

Customer Service was written by and updated on August 17th, 2018. Learn more here.

Question 15 of 25

Tell me about your customer service experience.

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How to Answer: Tell me about your customer service experience.

  1. 15.

    Tell me about your customer service experience.

      How to Answer

      The interviewer would like a brief overview of your customer service experience. Avoid beginning at the VERY the start of your entire career. Your resume should touch on just the last ten years of your career, at most. Begin your reply with the oldest listed customer service job on your resume. Move up in time from there.

      Rachelle's Answer

      "I started my career in customer service as a cashier at the local grocery store. Eventually, I gained the promotion to assistant manager. After four years, that particular store closed down, and I found a new role with Company ABC. I have been there, as the deli manager, ever since. My role includes face to face customer service, customer complaint follow-ups, as well as attendance at some events such as food drives and other charitable efforts."

      Rachelle's Answer for an Admin Interview

      "I have been an administrative assistant for the past six years, ever since completing my business administration certificate. My first role was with Company ABC. They hired me as their receptionist after completing my 120 practicum hours with them. I was happy they were so impressed with my customer service skills right off the bat. When I relocated, I spent some time as a temp receptionist, working in a variety of corporate offices in downtown Denver. For the past three years, I have been with my current company, as an executive assistant. My day-to-day including working with vendors and customers, ensuring smooth events execution, travel plans, and overall scheduling for the executive whom I support."

      Rachelle's Answer for a Manager Interview

      "Customer service has been the core of my career all along. Starting with my earlier positions, you will see on my resume that I worked as a commissioned sales associate for Company ABC for two years. The customers were very loyal, and I loved helping them troubleshoot their tech-based needs. Once that company merged with a competitor, I stayed on and gained promotion to assistant manager. I stayed there for another five years. Currently, I manage a team of ten sales associates and train them in delivering excellent customer service. As the manager, I take care of any customer service disputes and escalated needs."

      Rachelle's Answer for a Marketing Interview

      "In marketing, customer service is the most important part of successful campaign delivery. If I have a connection with my customers, I will better understand their needs and the voice of their business, therefore, offering a greater product. Customer service has been at the heart of every marketing role I have held in the past eight years. Not listed on my resume is the serving job I had at University. Also, a very highly customer-service driven role."

      Rachelle's Answer for a Retail Interview

      "I have worked in fashion retail for the past four years. First, at department store ABC where I worked at the customer service desk. I helped people with their inquiries, and returns. After staying in that role for one year, I moved to my current role as a customer service manager for Company ABC. I follow up on customer complaints and spend some time on the floor in direct sales as well."

      Rachelle's Answer for a Sales Interview

      "Sales and customer service go hand-in-hand. I have been in a sales-based role for the past eight years. As an Inside Sales Rep for Company ABC, I called on existing accounts which had not ordered for over 90 days. This lack of order was because they were unhappy about their last experience. It was entirely my job to turn them around by displaying impeccable customer care. I take that training and experience with me to work every day at Company XYZ by showing added care in all of my customer interactions."

      3 Community Answers

      Anonymous interview answers with our interview experts feedback

      Anonymous Interview Answer

      Ive been in the customer service industry for more than 18 years mostly as a customer service specialist where I handle customer inquiries assisting with concerns and resolving issues either by phone email or chat. My recent experience as a catering business owner includes face-to-face customer service as well as attendance at some events such as food drives and other charitable efforts. Im excited to bring my skills and knowledge in customer service to your company.

      Stephanie's Feedback for the Answer Above

      Excellent response This clearly highlights your customer service experience across multiple settings.

      How would you rate Stephanie's Feedback?

      Anonymous Interview Answer

      I started my customer service career as a server. I have worked in international reservations for a major airline unemployment claims customer service for two states - Texas and New York and corporate international travel for two large travel management companies. I have an excellent customer service attitude

      Amanda's Feedback for the Answer Above

      Youve done a good job outlining your years of customer service and in what sectors. You can flesh out your response by sharing how you served customers - in person online via telephone etc. If youre aware of the general numbers it may also be helpful to share approximately how many customers you were able to assist each week or day in your various positions adding greater context to your level of experience.

      How would you rate Amanda's Feedback?

      Anonymous Interview Answer

      I have over six years of experience in customer service. During my various jobs I would be directly interacting with the customers.

      Cindy's Feedback for the Answer Above

      Good start This is a great opportunity to draw on your six years of experience and sell your experience. How have you interacted What problems have you solved

      How would you rate Cindy's Feedback?