Example #1
"When I was working as a bartender, I handled many rude customers who were also intoxicated, which always adds a challenging twist! I made sure to let anything rude they said to slide off my back like it was nothing. I just kept smiling, and doing my job! I still handle rude customers this way. Smile, and move on, disallowing any hurt feelings."
Example #2
"When I have a rude customer, I am sure to listen until they are finished talking. It's important to hear someone out, especially when they are angry. I find that once someone feels heard, they are more likely to calm down and work towards a solution."
Example #3
"I have thick skin when it comes to customers. This resilience to rude allows me to remain calm kind, and polite while they unload their feelings. Also, it's amazing what a warm smile will solve when a customer is rude to your face. Try it - it's nearly impossible to be mean to someone who is smiling at you!"
Example #4
"I keep a very close eye on my customers, so I do not come across upset or upset individuals too often, but when it does, it's a doozy. My approach is to remain neutral, actively listen, and avoid interrupting in any way. When they conclude speaking, I will repeat to them saying, 'If I understand correctly, what is upsetting you most is A, B, and C.' Using this approach, they feel heard which is all most people want."
Example #5
"Rude customers are a given in the retail industry, and I have faced my fair share of them. I will outright ask a customer if there is anything I can do to make them more comfortable, happier, or how I can deliver their expectations this time around. When the customer is aware that I am willing to rectify the situation they are much more likely to level with me."
Example #6
"If a customer shows up to my office visibly annoyed, and acting rudely, I don't try to avoid the situation; rather I will face it head-on by asking them to tell me what is wrong. This forthright attitude is constructive as a sales professional, and in dealing with upset customers. I am fully aware that a rude customer is usually angry with the situation and not with me, specifically. I will always go out of my way to ensure that a customer is happy after they leave my office."
Example #7
"When I was working as a bartender, I handled many rude customers who were also intoxicated, which always adds a challenging twist! I made sure to let anything rude they said to slide off my back like it was nothing. I just kept smiling, and doing my job! I still handle rude customers this way. Smile, and move on, disallowing any hurt feelings."
Example #8
"I do not recall such an experience, however in such a situation I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the customer so he/she has a chance to be heard, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my superior be unavailable."
Example #9
"I realize that not everyone can be pleased, however; I always do my best to keep my composure and treat everyone the same. If a customer is rude, I will ask them how I can make them happy. That will usually calm them down a bit. In some situations, I have suggested to very rude customers that they find another bakery who perhaps could meet their needs better. I am accommodating but also will not tolerate anyone abusing my staff."