How would you handle a rude customer?

Question 1

Answer

When you work in customer service, you will often come across rude individuals. It's the name of the customer service game, unfortunately. Seeing as it's unavoidable, the interviewer wants to know that you can handle such a situation with professionalism. Give an example of a time that you had to deal with a challenging customer situation. Be sure to include the positive outcome.

Some ways that you can efficiently handle a rude customer:

- Remain kind, polite, and pleasant
- Actively listen to their grievances
- Apologize for the situation
- Maintain a neutral tone of voice
- Avoid taking anything they say, personally

Question 2

"When I have a rude customer, I am sure to listen until they are finished talking. It's important to hear someone out, especially when they are angry. I find that once someone feels heard, they are more likely to calm down and work towards a solution."

Question 3

"I realize that not everyone can be pleased, however; I always do my best to keep my composure and treat everyone the same. If a customer is rude, I will ask them how I can make them happy. That will usually calm them down a bit. In some situations, I have suggested to very rude customers that they find another bakery who perhaps could meet their needs better. I am accommodating but also will not tolerate anyone abusing my staff."

Question 4

"When I was working as a bartender, I handled many rude customers who were also intoxicated, which always adds a challenging twist! I made sure to let anything rude they said to slide off my back like it was nothing. I just kept smiling, and doing my job! I still handle rude customers this way. Smile, and move on, disallowing any hurt feelings."

Question 5

"I have thick skin when it comes to customers. This resilience to rude allows me to remain calm kind, and polite while they unload their feelings. Also, it's amazing what a warm smile will solve when a customer is rude to your face. Try it - it's nearly impossible to be mean to someone who is smiling at you!"

Question 6

"I keep a very close eye on my customers, so I do not come across upset or upset individuals too often, but when it does, it's a doozy. My approach is to remain neutral, actively listen, and avoid interrupting in any way. When they conclude speaking, I will repeat to them saying, 'If I understand correctly, what is upsetting you most is A, B, and C.' Using this approach, they feel heard which is all most people want."

Question 7

"Rude customers are a given in the retail industry, and I have faced my fair share of them. I will outright ask a customer if there is anything I can do to make them more comfortable, happier, or how I can deliver their expectations this time around. When the customer is aware that I am willing to rectify the situation they are much more likely to level with me."

Question 8

"I do not recall such an experience, however in such a situation I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the customer so he/she has a chance to be heard, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my superior be unavailable."

Question 9

Stay calm and positive and try to help them with what they are looking for.

Question 10

Remain kind and friendly and treat them with respect.

Question 11

I would abide by what the protocol dictates for my position in the most kindest of ways.

Question 12

I am going to remain calm and try to help him with his problem and make sure to make him happy and satisfy before he goes out of the store.

Question 13

I would try as much as possible to help make their day better.

Question 14

I would follow starbucks standards when it came to dealing with a rude customer. I would smile and make eye contact and make sure that their order was up in a timely manner and check in with them before they left that their order was made perfectly.

Question 15

I would simply keeping smiling, bring a positive and calm vibe to the customer and just simply help them in anyway I can in a nice way.

Question 16

Find out what what making the customer upset and how to make them leave the store with a smile on their face.

Question 17

I would apologize and do my best to listen and understand where they are coming from.

Question 18

I will stay friendly and give my best service to the customer.

Question 19

Depends. If they're still requesting something I know how to do (or have permission to do), I will try and keep calm and handle their request, since I know they won't be here forever. If it's something I DON'T know how to do, I'll ask someone who does to handle it.

Question 20

I would be well mannered and calm in handling the situation, and see what I could do to help them and fix the problem.

Question 21

Be calm and listen to them first, then apologise and find the solution that keep them happy and return to the store for the future.

Question 22

I would act in accordance to the Starbucks employee rules/code of conduct. If a situation were to escalate I would get the assistance of a manager.

Question 23

I would listen to them, try and offer a solution to their problem, ask the manager to offer a solution.

Question 24

It depends in what ways of rude is he.

Question 25

I would try my best to calm them down and listen to what their dissatisfactions are, and make sure to fix whatever went wrong.

Question 26

I think I will smile to him/her even he is rude to me, and satisfy his/her requirements.

Question 27

Staying polite, and providing good customer service regardless.

Question 28

Assume the best. Maybe they have had a really bad day and my interaction with them might be the only opportunity for a friendly face they have that day.

Question 29

I would calmly and nicely listen to their complaint, assure them that I am going to do everything I can to solve their issues and then look for a solution.

Question 30

I would try my best to calmly help them and if I can’t handle it I would bring a manager into the situation.

Question 31

I think that I would handle it by seeing if I could calmly help them, if it looks like I can't handle it, I would bring a manager into the situation.

Question 32

I will talk to them the kindest attitude as posible and do whatever I can for them to have a legendary service.

Question 33

I would not let their attitude affect me I would still treat them nicely and friendly and thank them for coming with a sincere smile.

Question 34

I would calmly ask them what the issue is and listen attentively while calm and collected.

Question 35

I would listen to their complaint and if I can resolve it myself, I will, and if they have many complaints an want to speak with someone higher up, I will refer them to the manager because they sometimes just want to make sure that the manager knows their complaints.

Question 36

Keeping in mind that rude people are everywhere so I have to keep a steady mind and continue to do my job with excellent customer service.

Question 37

Just continue to be kind and handle their order in a calm manor. It would be worse to be rude back, because they could feel attacked and dissatisfied with the service. Whereas being kind would give them nothing to complain about.

Question 38

I would handle them as if they were any other customer with respect and kindness.

Question 39

Try to make them smile any way I could and make sure they keep coming back.

Question 40

I would still serve them with a smile like any other customer.

Question 41

Just because they are rude that doesnt mean they are necesarilly mean. Maybe they are going through a rough time. Maybe they just received some bad news. I wouldnt go as far as trying to understand why they are upset but I would be humble and nice and give them space to behave. I wouldnt confront them, I would just try to give them the best experience they could have at our coffee house.

Question 42

I would report it to my shift supervisor if the customer continues to be rude to me; regardless the fact that I have still given my best. Or I cannot allow the rudeness from customer to hinder my sensitive spot at work.

Question 43

I would calmy assist her the best way I can.

Question 44

I will just approach the customer and talk to him politely ask the customer what is the problem and assist him immediately.

Question 45

I would apologize for any inconveniences and do my best to fix the problem at hand.

Question 46

I would handle the customer like a regular customer. I would nice, open ears, and understanding.

Question 47

I handle a rude customer by simply keeping a positive attitude at all times and making sure that their stay at the restaurant is enjoyable.

Question 48

I would calmly ask her what her issues are and how I can help them better. If They do not like my answers I would call my supervisor and ask for further direction.

Question 49

I would smile and be kind to that individual, recognizing that each person goes through different experiences and have struggles all their own. I would answer any of their questions to the best of my knowledge and work so that they might hve a pleasant experience at my workplace.

Question 50

I would make sure that I stay positive and calm, listen to what their problem is and do whatever I can to satisfy them, if that doesnt work I would ask if they would like to speak to the manager.

Question 51

Keep calm and try to diffuse the situation and not escalate it.

Question 52

I would stay calm, and let it go. If they have a problem I would listen to them and try to help them solve it.

Question 53

I would do my best to please and fulfill their order correctly.

Question 54

I would continue to treat them with respect, while working to take care of their order.

Question 55

I would attempt to resolve the issue and refer them to the manager if necessary.

Question 56

I would excuse myself for my mistakes but, if they go overboard I would tell the manager.

Question 57

By remaining calm, dont take it personally.

Question 58

I would sit quietly and listen to his feedback. I would apologize if it was a mistake done on my part and tell the customer I will get his/her orders done well.

Question 59

Most of the time, rudeness is due to how their ay is going, so I would start off by asking them how there day is and try to make their experience a more positive one.

Question 60

I would handle a rude customer in a polite manner and provide excellent customer service.

Question 61

I would quietly listen to all of their complaint and then try to take whatever steps necessary to make that customer happy.

Question 62

I would first apologize for anything they perceive to be wrong, and then I would try to find a solution to the problem, and try to make sure the rest of their experience a good one.

Question 63

I would be as accommodating as possible, and try to make the customer feel better for the day, and about their purchase as well.

Question 64

If I'm sure I am right, I won't give up to communicate.

How would you handle a rude customer?

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