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White House Black Market Interview
Questions

27 Questions and Answers by Rachelle Enns
Published December 16th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Style     Fashion    

Question 1 of 27

Outside of work, what type of creative activities do you like to pursue? At White House Black Market, we view our employees holistically and understand it's important for them to be passionate about things outside of work.

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Interview Questions

1.

Outside of work, what type of creative activities do you like to pursue? At White House Black Market, we view our employees holistically and understand it's important for them to be passionate about things outside of work.

Tell the interviewer about the variety of ways in which you express your creativity. If you can work in a connection to the fashion industry, that's a plus. Try always to connect back to this opportunity.

Rachelle's Answer #1

"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side. And, of course, I love experimenting with fashion trends and combinations."

Michelle's Answer #2

"Outside of work I love to explore my creative side. I practice photography for fun and also hang out with friends. As an avid reader, I try to read one new book per week. I also explore writing. I believe the more interests I have outside of work, the better able I am to find common interests with customers and build a rapport."

2.

Who is your favorite fashion designer and why?

Display to the interviewer that you follow fashion design by discussing your favourite designer. The more you can assure the interviewer that you know what you're talking about, the better your chances of landing the position.

Rachelle's Answer #1

"My favourite fashion designer is Ted Baker. The designs are classic yet bold and unique. I love the use of pattern. When someone is wearing a Ted Baker piece - you know!"

Michelle's Answer #2

"I am most attracted to the classic labels like Hermes and Balenciaga. They are true luxury brands that have remained relevant yet stand the test of time and tradition."

3.

Our industry is fast-paced, competitive, and stressful. How do you cope with high levels of pressure?

Assure the interviewer that you are capable of handling the stressful and fast-paced world of fashion. Share how you cope with high levels of pressure and be sure to comment on your ability to handle stress in previous positions. You can also draw on your references.

Rachelle's Answer #1

"I have been working in fast-paced, stressful environments for the past 10 years. When I am under pressure, my performance is the best. It's like a runners high for me. My current references will attest to my strong ability to perform under pressure."

Michelle's Answer #2

"I handle stress very well and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure to not get distracted. Staying on deadline is very helpful and I will delegate when necessary to alleviate some stress."

4.

Tell me about your greatest work related accomplishment.

Talking about your greatest accomplishment will give the interviewer a strong idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!

Rachelle's Answer #1

"The greatest accomplishment in my career was graduating from college as an honors student while still working full time in a related field. I was top of my class, and working full time. This showed me that I am able to dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication."

Michelle's Answer #2

"I have many accomplishments that I am very proud of. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry."

5.

At White House Black Market we encourage our customers to create their own style. How would you describe your personal style?

Having your own personal style is very important in fashion. Talk to the interviewer about how you define your style and what it means to you.

Rachelle's Answer #1

"I would describe my personal style as 'sloppy chic' because I love large cable knit sweaters paired with leather leggings and a pair of great booties. My personal style is important to me because it's an expression of my mood on a day to day basis. It's how I can best express myself."

Michelle's Answer #2

"I think it's important for everyone to have their own personal style and wear what they feel most comfortable in. If I could describe my personal style I would say it's ladylike with a touch of bohemian. My style icons include Kate Middleton and the Olsens."

6.

When have you had to adapt to change?

Being able to adapt to change in the workplace is a very important skill to possess. Talk to the interviewer about a time when you have had to adjust to changes on the job. How did you handle the change? Was it a positive reaction?

Rachelle's Answer #1

"In my current role there is a lot of turnover when it comes to our management team. I have had to adapt to 3 new managers in the past 4 years. It is not the ideal situation but I am able to adjust for the good of the team."

Michelle's Answer #2

"Last year our company was sold to a competitor and a lot of our management team changed hands. It was a lot of change to handle in a short time."

7.

Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?

You can absolutely say that you will go the extra mile but it's best to give a real life example to the interviewer about a time when you did just that. Offer up your references as well and discuss with the interviewer what you feel your most recent employer would say about you.

Rachelle's Answer #1

"My former boss would definitely describe me as an employee who goes the extra mile. In my most recent position, I was always available on my email and many of my service clients had my cell phone number just in case of an after-hours emergency. When you call my reference he will be happy to expand on that for you, I am sure."

Michelle's Answer #2

"I go the extra mile whenever possible because that's what great employees do! I have received very positive feedback from all of my previous employers."

8.

Do you have experience in managing online sales?

Online sales and marketing are incredibly important for White House Black Market. Talk to the interviewer about your experience and understanding when it comes to social media and online marketing efforts. Has there ever been a time that your online sales efforts have made a significant impact on your employer?

Rachelle's Answer #1

"Yes, absolutely - a couple of years ago I worked as a sales manager for a local furniture store. Our sales were slower than usual, so I started an Instagram account for the store where we would feature particular pieces. We garnered quite a strong following, and we did see an increase in walk-in traffic over time. I am also well versed in managing web-based sales as my current employer has a strong e-commerce presence."

Michelle's Answer #2

"I fully respect the fact that online sales are the driver for White House Black Market's success. As such, those who drive online sales need to be tech-savvy, knowledgeable and incredibly responsive. Given my experience running both social media marketing and online sales initiatives in my current position, I feel confident I could step into the online sales team seamlessly and manage the process consistently with White House Black Market's values."

9.

Days can sometimes be hectic at White House Black Market. How do you handle stress on the job?

Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

Rachelle's Answer #1

"I handle stress very well, and when you call my references, I believe they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate stress where I can."

Michelle's Answer #2

"Stress is part of any fast-paced job, and I embrace it to the fullest. Sometimes the demands of a bustling e-commerce environment are actually energizing to me. I try to make sure I'm well prepared for the day's challenges and then let myself live in the moment from there, handling each complication as it comes. I also take good care of my physical health and prioritize my workload to maintain a healthy balance in my stress levels."

10.

How do you feel about performance incentives?

Performance incentives can be very motivating. Talk to the interviewer about your feelings re: performance incentives.

Rachelle's Answer #1

"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes."

Michelle's Answer #2

"I think performance incentives are important for driving people to get results. For me, personally, they give me some skin in the game and get my team engaged in making an impact towards the results."

11.

What are your salary expectations?

The best way to discuss your salary expectations are to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher."

Michelle's Answer #2

"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides opportunity for growth."

12.

When have you worked among a diverse group of people?

Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you are able to handle an environment that offers diversity.

Rachelle's Answer #1

"I have worked with diverse groups of people most of my career, including my time in college. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."

Michelle's Answer #2

"For my entire career, I have worked with diverse groups of people. I fully believe that diversity is not only important, but it should be mandatory. When we work with people different from us, we can learn so much!"

13.

Rate your communication skills from 1-10 with proper examples backing your given rating.

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

Michelle's Answer #2

"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator so I leave the rest of the scale as an aspirational measure."

14.

How do you believe you would exemplify the Chico's/White House Black Market values?

This is your chance to show that you fully understand the culture of the Chico's/White House Black Market brand and to impress the interviewer with how your own personal values align with the corporate culture.

Rachelle's Answer

"I was very encouraged to learn about the Chico's/White House Black Market formal corporate values. Customer first, respect, integrity, vibrant spirit and high performance are all values that are personally important to me as well. Most of all, I'm encouraged by respect and integrity being part of the corporate values; these are so important toward fostering the kind of workplace in which everyone can thrive."

15.

At White House Black Market, we have a wide range of products and SKUs. Are you able to learn about a wide range of products without becoming overwhelmed?

Handling a multitude of SKU's is a tricky skill. Assure the interviewer that you are capable of learning a significant amount of information in a short amount of time. What will you do to make sure that you are a quick study?

Rachelle's Answer #1

"I love this kind of challenge! In my current position we have approximately 150 different SKUs, which doesn't seem like a lot; however, we have many different color and design options within each SKU. If awarded this position, I can certainly commit to spending overtime hours studying and memorizing your product base so that I can speak to them with the authority, passion and creativity that are hallmarks of the White House Black Market brand."

Michelle's Answer #2

"I am fully prepared for the learning curve ahead, should I be the successful candidate with White House Black Market. I'm already familiar with many of your products because I've followed your brand in recent years, and I'm passionate about the way you promote a sense of elegance and sophistication. I would embrace the challenge of getting familiar with the entire range of products in order to do them justice."

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