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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Prior to interviewing with Uber, it is important to understand that the organization promotes new ideas and takes risks, and they promote this among their staff. In asking this question, your interviewer would like to know that you can take initiative in the workplace and come up with creative ideas that promote positive change. Perhaps a new company policy was coming into place, and you helped to execute some changes. Maybe a new employee benefits program was introduced, or new software was implemented. In your example, be specific about what you did and the impact your actions had - whether short or long term.

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my current position, I reorganized an important part of the sales process. The process went from a free-for-all where customer service reps were assigned randomly to a streamlined process. Not only did this change create a more organized team mentality, but the reps felt more dedicated to the service calls assigned to them. Our customer satisfaction numbers increased by nearly 35% in the first six months following the change."

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Written by Ryan Brunner
35 Questions & Answers • Uber, Inc.

By Ryan

By Ryan