Sun Life Financial Mock Interview
Practice 35 Sun Life Financial interview questions covering client service, risk assessment, and financial products.
Question 18 of 35
Tell me about an error or mistake you made involving a communication breakdown.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
There is an expression that says, 'message sent is the message received.' When delegating, just because you feel you passed the information on what to do, doesn't mean you've successfully relayed how to do the job right, why the job is being done, or the stakes involved. When offering your example, be sure to bookend it with how you observed the situation, what you learned from the experience, and how your communication improved.
This question focuses on your communication skills, so ensure your answers are consistent. How you communicate your answer is just as relevant as your example. Avoid using speech crutches, such as 'um,' 'like,' 'you know,' and 'etcetera.' Speak as clearly and concisely as possible while delivering your well-articulated answer.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect, and I read it in a negative tone rather than a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and I realized I was mistaken. She and I agreed to exercise verbal communication regularly to avoid a similar situation from happening again."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"A manager once texted me about a client who was not happy with the results of my work. I was upset because I try my best at all times, and I felt that the conversation would have been better in person. The next day, I approached the manager and requested that future communication of that nature be conducted in person rather than by text message. I did apologize for my initial defensive reaction."
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