Sun Life Financial Mock Interview
Practice 35 Sun Life Financial interview questions covering client service, risk assessment, and financial products.
Question 20 of 35
How would you describe your relationship with your customers or client base?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
There are universal approaches to customer service, and then there are the unique mission statements of a brand. This question aims to assess your unique approach, whether you possess the fundamentals of customer service, and how well your approach and philosophy align with theirs. Talk to the interviewer about your approach to your customer and client relationships and how you nurture those relationships to ensure your clients feel valued for their loyalty.
When you look at Sun Life's mission statements, you'll find one keyword repeated throughout their website regarding their customer service - 'commitment.' In addition, all of their core values are geared towards their actionable commitments to their clients.
"We are committed to the highest standards of business ethics and good governance. We value our diverse, talented workforce and encourage, support, and reward them for contributing to the full extent of their potential. We provide sound financial solutions for our customers and always work with their interests in mind. We pursue operational excellence through our dedicated people, our quality products and services, and our value-based risk management. We deliver value to the customers and shareholders we serve and to the communities in which we operate. We listen to our customers to provide them with a better experience through innovative products and exceptional service."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I value my clients and nurture those relationships as much as possible."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"My customer and client relationships are most important to me. A happy client will help me achieve my targets and goals. Happy clients offer referrals and give you their business because you have developed trust with them. My client relationships can best be described as valued, nurtured, and well-crafted."
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