"I think you're exactly right; the telecommunications industry changes at almost the speed of light! So you have that challenge, and you also have the challenge of a potential gap between the opportunities and services you can provide in Kenya and the number of people who are appropriately trained to take advantage of them. I think one of the smartest things you're doing is Safaricom Academy, which steps in to provide appropriate education and training to fill that gap. That guarantees that as new innovations from Safaricom Limited become available, there's a generation of tech-savvy entrepreneurs who can use those innovations to better the human condition."