Safaricom Limited Mock Interview
Master 32 Safaricom Limited interview questions covering M-PESA, telecoms innovation, and customer-centric thinking.
Question 21 of 32
We appreciate innovative thinking at Safaricom Limited. When have you created a new product or service?
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Example Answer
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Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.
"Its commitment to innovative thinking is one of my favorite things about Safaricom Limited and I'd relish the opportunity to show my own innovation. In my previous role I was fortunate enough to introduce my company to the idea of a 'gold level' priority service where, in addition to our general customer service program, we added other options for our highest-yielding customer segments. Our customer base responded enthusiastically, and we were able to grow several accounts because of the extra attention. In fact, we kept the program running for a few years."
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