"This happens so easily when people are involved! I recall one instance where I misread an email from one of my team members. The tone was unclear, and I read it as sarcastic rather than in the positive tone my team member intended. After a tense conversation, the employee clarified her intention, and I learned that I was mistaken. She and I agreed to pay closer attention to email tone and to err on the side of positivity to avoid a similar situation in the future. Considering Safaricom's focus on speed of innovation, customer satisfaction, and a trusting and authentic team culture, I can see how this is an important quality for your employees to display."